Metro - File #: 2015-1651

• File #: 2015-1651
• Type: Contract
• Status: Passed
• File created: 10/26/2015
• In control: System Safety, Security and Operations Committee
• On agenda: 11/18/2015
• Final action: 12/3/2015
• Title: A. AUTHORIZING the Chief Executive Officer to execute Modification No. 10 to Contract No. OP24122716 with Xerox State and Local Solutions, Inc. (Xerox) to extend the Transit Court Citation Processing Services support for up to twelve (12) months, for the period covering December 12, 2015 through December 31, 2016, for an amount of $437,880, thereby increasing the total contract value from $2,264,692 to $2,702,572. B. INCREASING Contract Modification Authority from $187,149 (10%) to a total of $374,298 (20%) to allow for contract modifications as needed to address potential increased citation volume due to the opening of additional lines.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Budgeting, Contracts, Customer Code of Conduct, Housing, Payment, Procurement, Safety, Safety and security, Transit Court, Transit Court (Project)

Date	Action By	Action	Result
12/3/2015	Board of Directors - Regular Board Meeting
11/19/2015	System Safety, Security and Operations Committee

Meeting_Body
SYSTEM SAFETY, SECURITY AND OPERATIONS COMMITTEE
NOVEMBER 18, 2015

Subject/Action
SUBJECT: TRANSIT COURT CITATION PROCESSING SERVICES

ACTION: CONTRACT MODIFICATION AUTHORIZATION

Heading
RECOMMENDATION

Title
A. AUTHORIZING the Chief Executive Officer to execute Modification No. 10 to Contract No. OP24122716 with Xerox State and Local Solutions, Inc. (Xerox) to extend the Transit Court Citation Processing Services support for up to twelve (12) months, for the period covering December 12, 2015 through December 31, 2016, for an amount of $437,880, thereby increasing the total contract value from $2,264,692 to $2,702,572.

B. INCREASING Contract Modification Authority from $187,149 (10%) to a total of $374,298 (20%) to allow for contract modifications as needed to address potential increased citation volume due to the opening of additional lines.

Issue
ISSUE

In July 2010, the Board approved the establishment and implementation of an administrative process to resolve certain citations. At that time, the Board approved the ordinance required to create an administrative review process, referred to as the Customer Code of Conduct. The goal of the new system is to improve the Metro customer experience by providing a more direct, easier process for resolving citations received in the Metro system. Metro's approach has been anticipated by the Los Angeles Superior Courts for a number of years, as the Court prefers to spend court time addressing other more serious offenses. In February 2012, Metro Transit Court opened its doors to serve patrons who receive transit and parking citations.

The recommended contract modification will allow staff to assess whether some or all of the associated functions can be brought in house to achieve a cost savings and explore strategies to increase collection for administration citations. In addition, system enhancements will be explored and considered due to advanced electroni...