https://metro.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=3538185&GUID=CBEFFEE1-BAA4-48BA-8855-3EB48548B3BB&G=A5FAA737-A54D-4A6C-B1E8-FF70F765FA94Legistar15https://metro.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=3538185&GUID=CBEFFEE1-BAA4-48BA-8855-3EB48548B3BB&G=A5FAA737-A54D-4A6C-B1E8-FF70F765FA94CBEFFEE1-BAA4-48BA-8855-3EB48548B3BB-2025-06-09-06-23-30Title: WE THEREFORE MOVE THAT the Board: A. Rename the System Safety, Security and Operations Committee to the Operations, Safety, and Customer Experience Committee; B. Endorse Travel Speed, Service Frequency, and System Reliability as the highest priority service parameters to guide the work of the NextGen Bus Study; WE FURTHER MOVE that the Board direct the CEO to: C. Develop customer experience key performance indicators (KPIs) within Operations, Communications, Information & Technology Services, TAP, System Security and Law Enforcement, and other functional areas of MTA to regularly report on the status of the system, transit service, and the transit service environment; D. Develop an Annual Customer Service and Experience Plan, including but not limited to improvements planned and desired for: 1. KPIs developed under section C. above 2. The status of Customer Service & Experience projects 3. Key accomplishments, objectives, and challenges in Customer Service and Customer Experience for the following budget year 4. Key accomplishments, objectives, and challenges in transit servicMon, 09 Jun 2025 06:23:30 GMT