https://metro.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=7980236&GUID=AE40343A-AD76-4ABE-AE84-3117CCF2877ELegistar15https://metro.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=7980236&GUID=AE40343A-AD76-4ABE-AE84-3117CCF2877EAE40343A-AD76-4ABE-AE84-3117CCF2877E-2026-04-11-00-10-28Title: APPROVE Motion by Padilla, Dutra, Bass, Horvath, Dupont-Walker, and Yaroslavsky that the Board direct the Chief Executive Officer to: A. Evaluate current and projected demand for in-person customer service in the San Fernando Valley, including reduced fare applications, TAP card services, lost and found, and fare media purchases, with particular attention to underserved and transit-dependent communities; B. Evaluate Metro's prior Customer Center at Sherman Way and Van Nuys Boulevard, including historical usage, services provided, and the circumstances of its closure; C. Develop an inventory and geographic analysis of the existing network of TAP vendors, retail outlets, and service points in the Valley, including gaps in coverage; D. Assess Metro-owned properties in and around Van Nuys and their potential to support a customer service facility, staff consolidation, and/or mixed-use transit-oriented development, in coordination with Metro's real estate and planning functions; E. Evaluate the LIFE program office's current role in the Valley and how an expanded customer service presSat, 11 Apr 2026 00:10:28 GMT