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File #: 2017-0779   
Type: Contract Status: Agenda Ready
File created: 11/13/2017 In control: Board of Directors - Regular Board Meeting
On agenda: 1/25/2018 Final action:
Title: AUTHORIZE the Chief Executive Officer to award an eight-year firm fixed unit price Contract No. PS40164000, to TransCore for implementing and maintaining an ExpressLanes back office system in an amount not to exceed $48,327,615 for the eight-year base period, with two, three-year options, in amounts not to exceed $19,031,882 and $20,733,661, respectively, for a total not to exceed amount of $88,093,158, subject to resolution of protest(s), if any.
Sponsors: Board of Directors - Regular Board Meeting
Indexes: Contractors, Contracts, Customer service, Disadvantaged business enterprises, Expresslanes I-110 (Project), I-10, I-110, Metro ExpressLanes, Metro Expresslanes O&M (Project), Procurement, Request For Proposal, Small Business Enterprise, Surveys, Tolls
Attachments: 1. Attachment A - Procurement Summary BOS final, 2. Attachment B - DEOD Summary.pdf, 3. Attachment C - Toll Agency Contract Terms for Back Office Systems, 4. Presentation
Related files: 2018-0015
Meeting_Body
AD HOC CONGESTION HIGHWAY AND ROADS COMMITTEE
JANUARY 17, 2018

Subject
SUBJECT: METRO EXPRESSLANES - BACK OFFICE SYSTEM

Action
ACTION: AWARD CONTRACT

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to award an eight-year firm fixed unit price Contract No. PS40164000, to TransCore for implementing and maintaining an ExpressLanes back office system in an amount not to exceed $48,327,615 for the eight-year base period, with two, three-year options, in amounts not to exceed $19,031,882 and $20,733,661, respectively, for a total not to exceed amount of $88,093,158, subject to resolution of protest(s), if any.

Issue
ISSUE

In 2010, Metro entered into Contract No. PS0922102333 (existing contract) with Atkinson Contractors, LP (Atkinson) to design, build, operate and maintain the I-10 and I-110 ExpressLanes. The existing contract is scheduled to expire on February 22, 2020, if all option years are exercised and an additional year of services is authorized as requested in a separate Board action.

Based on lessons learned and consistent with best practices in the tolling industry, Metro has split the services provided under the current contract into three separate procurements which are the back office system, roadside toll collection systems, customer service center operations. The back office system contract includes account management, violation processing and other support functions.

In light of the existing contract's termination date, and since the back office system requires the longest development lead time it is the first of the contracts requiring Board approval. Staff is requesting award of this Contract for the tolling back office system to enable Metro to develop and implement the new system to ensure seamless operation of the ExpressLanes.

Discussion
DISCUSSION


A tolling back office solution is a software based system that provides functions such as transaction processing, customer account management, t...

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