Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
AUGUST 20, 2020
Subject
SUBJECT: QUARTERLY UPDATE ON METRO'S HOMELESS OUTREACH EFFORTS
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE Update on Metro's Homeless Outreach Efforts.
Issue
ISSUE
In spring 2016, Metro created the Metro Homeless Task Force to address displaced persons that have turned to Metro's system and property for alternative shelter. Since then, Metro has made significant progress in addressing the homelessness issue by expanding its resources and partnering with community-based organizations.
Background
BACKGROUND
The homelessness crisis has significantly grown in the last couple of years. Metro has taken a proactive role in developing innovative solutions to provide resources, especially for those who interact with Metro's system and infrastructures.
Discussion
DISCUSSION
System Security & Law Enforcement (SSLE) - COVID-19 Deployment
In tandem with P.A.T.H.'s outreach efforts during the pandemic, System Security & Law Enforcement implemented two Outreach Operations: Operation "LA Metro Homeless Outreach" and Operation "Shelter the Unsheltered." The objective of the Operations is twofold: to ensure that the trains are sanitary and to provide incentive to unsheltered persons to accept services. To meet this objective, law enforcement ensures that all riders disembark trains at the end-of-the-line. At this juncture, Fare Enforcement Officers ensure that riders exit through the turnstiles. Outreach teams are positioned to engage with homeless persons (paying and non-paying) when they exit through the turnstiles. SSLE is committed to heightened security and sanitation throughout the transit system. Performance measures reveal an increase in the number of homeless persons accepting services and an uptick in increased ridership.
Four-Prong Deployment Strategy
* Union Station closure 12 a.m. - 4 a.m.
* Off-loa...
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