Metro - File #: 2021-0804

• File #: 2021-0804
• Type: Informational Report
• Status: Filed
• File created: 12/14/2021
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 1/20/2022
• Final action: 1/20/2022
• Title: RECEIVE AND FILE Update on Metro's Homeless Outreach Efforts.
• Sponsors: Operations, Safety, and Customer Experience Commit
• Indexes: Central Los Angeles subregion, Children, City of Los Angeles, Cleaning, Equity Focus Communities, Flexible Funds, Homeless Outreach, Homeless persons, Housing, Information management, Informational Report, Law enforcement, Long Beach, Long Beach Police Department, Los Angeles Police Department, Los Angeles Sheriffs Department, Maintenance, Maintenance facilities, Metro Divisions, Outreach, Partnerships, Project, Quarantine, Safety, Safety and security, San Fernando Valley subregion, Santa Monica, Security, South Bay Cities subregion, South Los Angeles, Strategic planning, Transit Homeless Action Plan, Transit System, Westside Cities subregion

Date	Action By	Action	Result
1/20/2022	Operations, Safety, and Customer Experience Committee

Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 20, 2022


Subject
SUBJECT: QUARTERLY UPDATE ON METRO'S HOMELESS OUTREACH EFFORTS

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Update on Metro's Homeless Outreach Efforts.

Issue
ISSUE
Metro continues to fund and deploy C3 (community, city, and county) street-based teams to conduct homeless outreach services throughout Metro's transit system to connect riders with supportive resources and housing. Multi-disciplinary outreach teams, in partnership with the County's Department of Health Services, Los Angeles City Attorney's Office (LA DOOR), and the Dream Center conduct outreach on the system daily.

Staff provides quarterly updates to this Committee on its continued outreach efforts to assess the impacts of Metro's outreach initiative on homelessness within Los Angeles County, on Metro's system,, and assess the impacts on Metro's overall customer experience. This quarterly report outlines the outreach efforts throughout the months of September, October, and November 2021.

Background
BACKGROUND
Historically, Homeless Outreach & Strategic Planning was managed by System Security & Law Enforcement. As of November 2021, at the direction of Metro's Chief Executive Officer, Homeless Outreach & Strategic Planning efforts have been realigned to the Office of the Chief of Staff within the Office of the CEO.

Since 2016, Metro has made significant progress in addressing homelessness on the Metro system by expanding its resources and partnering with community-based organizations and outreach through the Department of Health Services. Metro has connected individuals with supportive resources and housing throughout the COVID-19 pandemic at an increased rate. Metro's street-based outreach teams, People Assisting the Homeless (PATH), are deployed daily on the Metro system to meet individuals and connect them to services and housing. Since 20...