Metro - File #: 2022-0500

• File #: 2022-0500
• Type: Informational Report
• Status: Agenda Ready
• File created: 7/19/2022
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 9/15/2022
• Title: RECEIVE AND FILE Public Safety Report.
• Sponsors: Operations, Safety, and Customer Experience Commit
• Indexes: 7th Street/Metro Center Station, City of Los Angeles, Cleaning, Computers, Fare Evasion, Homeless Outreach, Housing, Informational Report, Law enforcement, Law enforcement personnel, Location 99, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Maintenance, Maintenance facilities, Metro Divisions, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Protection, Public Safety Advisory Committee, Research, Ridership, Safety, Safety and security, Safety programs, Security, Surveys, Training programs, Transit buses, Transit safety, Video, Westlake/Macarthur Park Station, Wilshire/Vermont Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
SEPTEMBER 15, 2022
Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Public Safety Report.

Issue
ISSUE

Metro's main priority is to provide a safe experience for riders and a safe work environment for employees. As noted in the 2021 Public Safety Survey, safety is a top concern for riders - about four-in-ten respondents who have reduced their Metro ridership cited their safety (not related to COVID) as a reason. Metro is researching, listening, and reassessing current safety programs, and launching new safety initiatives. This report provides a status update on these public safety initiatives.

Background
BACKGROUND
Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work and play within LA County. Metro has implemented several non-law enforcement initiatives aimed at improving public safety, as well as providing riders with the tools to report crime and foster an environment where they are empowered to look out for themselves and each other. The Chief Safety Office continues to incorporate information from surveys, customer complaints, and physical security assessments, amongst others, to analyze a wide array of safety-related issues. Using this information, Metro will formulate solutions to problems, anticipates future issues, and develops programs and initiatives for areas needing improvement.

Discussion
DISCUSSION

The Chief Safety Office is responsible for the strategic and cohesive deployment of Transit Security, private security, and law enforcement personnel. Through their collaboration, they focus on increasing their presence in the system, protecting Metro riders, employees, and infrastructure, and conducting fare and code enforcement. Furthermore, the Chief Safety Office oversees safety programs and tools such as the Respect th...