Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
SEPTEMBER 20, 2018
Subject
SUBJECT: MONTHLY UPDATE ON TRANSIT POLICING
PERFORMANCE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE Monthly Update on Transit Policing Performance.
Issue
ISSUE
This report reflects July 2018 performance data as reported under the transit policing deployment strategy which is a combination of in-house fare compliance officers, private security for fixed assets and a multi-agency law enforcement deployment strategy by the Los Angeles Police Department (LAPD), Los Angeles County Sheriff’s Department (LASD), and Long Beach Police Department (LBPD). The information in this report summarizes system-wide Part 1 and Part 2 crime data, average emergency response times, assaults on bus operators, and Metro’s fare compliance and homeless outreach efforts. The Six Key Performance Indicators (KPI) are System Wide Part 1 and Part 2 Crimes, Average Emergency Response Times, Percentage of Time Spent on the System, Ratio of Staffing Levels vs Vacant Assignments, Ratio of Proactive vs Dispatched Activity, and Number of Grade Crossing Operations.
Discussion
DISCUSSION
Crime stats are as follows:
July
For the month of July 2018, Part 1 crime activity decreased by 21.7% system-wide compared to the same period last year. In a monthly contrast, there were 20 less Part 1 crimes in July than in June, resulting in a 12.2% decrease. The total Part 1 crimes equated to 4 crimes per 1 million boardings.
Part 2 crime activity decreased by 23.4% system-wide compared to the same period last year. In a monthly contrast, there were 12 less part 2 crimes in July than in June, resulting in a 10.3% decrease. Please note a 2018/2017 comparison of June Part 1 and 2 data was incomplete due to the mobilization phase of the new multi-agency model.
July Summary by Mode:
Part 1 crime on the rail system decreased by 14.15% compared to the same period last year. Part 1 crime on the bus system decreased by 32.05% (there were 25 less Part 1 crimes committed than the same period last year.
July Bus Operator Assaults:
There were five (5) bus operator assaults reported in July, there were 5 less operator assaults compared to the same period last year, which resulted in a 50% decrease.
Average Emergency Response Times:
Emergency response times averaged 4.80 minutes for the month of July.
Physical Security Improvements:
The Systems Security and Law Enforcement division continues to provide a secure and safe environment for our patrons and employees. Our Metro Facility physical security assessment was completed, and the report was presented to key Metro leaders in Bus and Rail Operations, Information Technology and Facilities. We are planning on a physical security assessment of Union Station which will begin in the August 2018.
Significant Activities:
Los Angeles Police Department
7/1/18- Subject was arrested for performing lewd acts at Purple Line Wilshire/Western Station.
7/15/18- Law enforcement officers responded to a suspicious package at Red Line Pershing Square Station; upon search, no package was found.
7/29/18- Subject was arrested for trespassing at Red Line Pershing Square Station.
Los Angeles County Sheriff’s Department
7/5/18- Subject was arrested for robbery at Green Line Lakewood Station.
7/8/18- Subject was arrested for vandalism at Blue Line Slauson Station.
7/15/18- Subject was arrested for vandalism at Expo Line Downtown Santa Monica Station.
Long Beach Police Department
7/7/18- Law enforcement officers safely evacuated patrons from train that loss power at Blue Line 5th St Station.
7/7/18- Patron was battered at Blue Line 5th St Station; police report was filed.
7/20/18- Law enforcement officers continue investigation of an attempted kidnap at Blue Line Willow Station.
Community and Problem Oriented Policing Activities:
Transit Law Enforcement Officers attended a Metro Homeless Task Force meeting on July 23. Additionally, law enforcement officers attended “RAP Sessions” at multiple Metro Divisions.
Metro’s Homeless Efforts:
In spring 2016, Metro created the Metro Homeless Task Force to address the displaced persons that have turned to Metro system and property for alternative shelter. Out of the Task Force, Metro created the Metro Transit Homeless Action Plan which was presented to the Metro Board of Directors in February 2017. The Action Plan’s goals are to enhance the customer experience, maintain a safe and secure system, and provide coordinated outreach. Components of the plan include Metro’s coordination with County and City Measure H and Measure HHH. The plan also called for the hiring of two C3 teams (County, City, Community) through the County Department of Health Services as indicated by Metro’s Board of Directors. The C3 teams are to provide coordinated and responsive outreach to the homeless and to ultimately get them in housing resources.
Metro’s C3 Homeless Outreach Teams:
Metro’s C3 Homeless Outreach teams’ twelve-month pilot program began on May 22, 2017 with initial homeless outreach on the Red Line. Since the launch of Metro’s C3 Homeless Outreach teams they have provided substantial homeless outreach-with 2,879 total unduplicated homeless contacts, 654 of whom have been placed into permanent housing solutions. Metro will expand C3 outreach in the FY19 budget to provide homeless outreach on rail, night owl bus service and Union Station during the evening hours.
C3 Homeless Outreach May 22, 2017 through July 3, 2018:
|
Performance Measure |
June-July Number Served |
Project Year to date Number Served |
|
Contacts with unduplicated individuals |
122 |
2,879 |
|
Unduplicated individuals engaged |
86 |
1,827 |
|
Unduplicated individuals provided services (obtaining vital documents, follow-up activities, transportation, CES packet, clinical assessment, etc.) or successful referral (supportive services, benefits linkage etc.) |
71 |
1,042 |
|
Unduplicated individuals engaged who are successfully linked to an interim housing resource |
35 |
344 |
|
Unduplicated individuals engaged who are linked to a permanent housing resource |
11 |
272 |
|
Unduplicated individuals engaged who are permanently housed |
8 |
38 |
C3 Coordination with Law Enforcement
With Metro System Security and Law Enforcement personnel as the lead, Metro’s C3 teams coordinate with LAPD’s Homeless Outreach and Protective Engagement (HOPE) Teams, LASD’s Mental Evaluation Teams (MET), Long Beach PD, and Metro’s Transit Security Officers, in an effort to engage the homeless and provide placement into services. These law enforcement entities provide gap service to the Red Line when the C3 Teams are off duty and provide outreach support for the rest of the system that is not part of pilot program. Being that LAPD’s patrol includes the Red Line, connections were made between C3 teams and LAPD during the C3 pilot program. Of the above homeless contacts that were permanently housed for the month of July 2018, three individuals were referred by LAPD and contacted by the County E6 team. Two of these people engaged with staff, completed homeless service Coordinated Entry Service (CES) packets, and were placed in a motel. One of these two individuals is a father with four young children. A little after a week, the family was quickly matched to permanent housing. The second individual was referred to interim housing. The third individual was referred and connected to a permanent housing program. As Metro’s C3 teams expand, they will coordinate with the respective police departments of that jurisdiction to provide comprehensive outreach and engagement.
Los Angeles Police Department HOPE Team Contacts
|
ACTION |
July |
|
Contacts |
170 |
|
Referrals |
42 |
|
5150 Hold |
6 |
|
Mental Illness |
9 |
|
Substance Abuse |
6 |
|
Veterans |
2 |
|
Shelter |
6 |
|
Motel With Housing Plan |
0 |
|
VA Housing |
0 |
|
Return To Family |
2 |
|
Transitional Long-Term Housing |
2 |
|
Detox |
1 |
|
Rehab |
0 |
Sheriff Mental Evaluation Team (MET) Contacts
In addition to the below data, LASD transported 16 clients to other homeless outreach connection services, one team attended LA County’s Mental Health Evaluation Teams (LACMET) training meeting host by CHP; Five teams assisted Gold Line Team leader to conduct homeless outreach operations between Fillmore Pax and Memorial Pax during both AM and PM shifts.
|
ACTION |
July |
|
Contacts |
835 |
|
Referrals |
222 |
|
5150 Hold |
19 |
|
Mental Illness |
241 |
|
Substance Abuse |
206 |
|
Veterans |
8 |
|
Shelter |
15 |
|
Motel With Housing Plan |
0 |
|
VA Housing |
0 |
|
Return To Family |
3 |
|
Transitional Long-Term Housing |
6 |
|
Detox |
2 |
|
Rehab |
1 |
Long Beach Police Department Contacts
|
ACTIONJuly |
|
|
Contacts |
14 |
|
Referrals |
3 |
|
5150 Hold |
0 |
|
Mental Illness |
7 |
|
Substance Abuse |
3 |
|
Veterans |
1 |
|
Shelter |
0 |
|
Motel With Housing Plan |
0 |
|
VA Housing |
0 |
|
Return To Family |
0 |
|
Transitional Long-Term Housing |
8 |
|
Detox |
0 |
|
Rehab |
0 |
FY19 Officer Expansion:
Metro’s contracted law enforcement specialized in homeless engagement will increase during FY19. LAPD HOPE officers will be increased from 10 part time officers to 10 full time officers, LASD MET deputies will be increased from 6 to 10, and Long Beach PD will hire 2 quality of life officers.
Metro’s Encampment Protocol:
LAPD HOPE and Sheriff’s MET teams continue to provide enforcement and outreach on city properties abutting Metro. Metro is contracting the sorting and storage services as prescribed by the law to support the protocol.
Measure H Generalist:
Metro’s Homeless Action Plan integrates itself into the work provided under Measures H and HHH. Part of the E6 Strategies of Measure H includes 40 additional outreach workers otherwise known as “generalists” to conduct outreach on government properties including Metro, and countywide parks, libraries, beaches and harbors. These generalists will not go past the fare gates and their data, per the county will not be extrapolated for Metro. However, these generalists will work with the C3 teams to provide outreach services.
Mental Health Outreach Workers:
Metro is in the process of launching a pilot program in partnership with the LA county Department of Mental Health to have proactive mental health outreach on the system.
Attachments
ATTACHMENTS
Attachment A - System-Wide Law Enforcement Overview July 2018
Attachment B - Detail by Rail Line July 2018
Attachment C - Key Performance Indicators July 2018
Attachment D - Transit Police Summary July
Prepared_by
Prepared by: Alex Z. Wiggins, Chief, System Security and Law Enforcement,
(213) 922-4433
Reviewed_By
Reviewed by: Stephanie Wiggins, Deputy Chief Executive Officer, (213) 922-1023
