Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
APRIL 16, 2026
Subject
SUBJECT: EMERGENCY SECURITY OPERATIONS CENTER (ESOC) AUDIO-VISUAL MAINTENANCE AND TROUBLESHOOTING SERVICES - CONTRACT MODIFICATION
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. PS136554000 with Advanced Cable Solutions to incorporate additional scope and funding associated with the implementation and maintenance of a redundant video wall processor system, in the amount of $660,785, increasing the total contract Not-To-Exceed (NTE) amount from $498,000 to $1,158,785.
Issue
ISSUE
Metro’s ESOC is the central hub for monitoring and responding to security incidents across the Metro system. The ESOC relies on a video wall system to provide real-time situational awareness for Department of Public Safety personnel. The current configuration has a single video processor, creating a potential single point of failure that could disrupt operations during an outage or maintenance. This contract modification will implement a fully redundant video wall processor system to ensure uninterrupted operations. Because the modification increases the contract value beyond the CEO’s delegated authority, Board approval is required.
Background
BACKGROUND
Enterprise audio-visual systems, including video walls, support real-time monitoring and coordination during security incidents and emergencies. Metro’s ESOC, which supports the Emergency Operations Center and Security Operations Center, relies on the video wall processor to display surveillance feeds and operational information used by DPS dispatchers and command staff. The current configuration uses a single processor, creating a potential single point of failure that could disrupt situational awareness during critical incidents. Implementing a fully redundant processor will ensure continuous operations and system resiliency. In February 2026, Metro awarded a three-year contract with Advanced Cable Solutions in the amount of $498,000 for maintenance services and troubleshooting audio-visual equipment.
Discussion
DISCUSSION
Subsequent assessments have identified a single critical point of failure in the current architecture that could affect situational awareness during critical incidents. The current setup has just one video processor, so there is no backup system in place, creating a single point of failure that could cause disruptions during an outage or maintenance.
As such, staff is requesting the addition of a redundant processor to address this risk. This will ensure system resiliency and continuity of operations.
Implementing a fully redundant video wall processor will eliminate the current single point of failure in the ESOC video wall system and ensure uninterrupted operations. Of note, the system has not been interrupted since going live in April 2025. However, a redundant system will provide automatic failover during hardware failures, system faults, or maintenance, maintaining continuous situational awareness for DPS personnel. The project includes procurement, installation, integration, testing, and commissioning of an additional processor and associated hardware.
The estimated implementation cost is $555,785, with an additional $105,000 for expanded maintenance over the remaining three-year term. Increasing the contract amount will ensure the reliable operation of these mission-critical ESOC systems.
Determination_Of_Safety_Impact
DETERMINATION OF SAFETY IMPACT
Approval of this item will strengthen Metro’s safety posture by ensuring uninterrupted operation of mission-critical ESOC video wall systems that enable real-time situational awareness, rapid decision-making, and coordinated emergency and security response.
Financial_Impact
FINANCIAL IMPACT
The FY26 Budget includes $2.5 million for this contract in Cost Center 2616, Security Operations Center, under Project Number 300018, ESOC.
Since this is a multi-year contract, the cost center manager and the Chief of Police and Emergency Management will be accountable for budgeting the cost in future years.
Impact to Budget
The source of funding for this action is Proposition C (40%), which is eligible for bus and rail operations.
Equity_Platform
EQUITY PLATFORM
This action supports equitable service delivery by ensuring the continuity and reliability of security monitoring and emergency response operations across the Metro system. Maintaining countywide situational awareness enables the DPS to protect Metro riders, employees, and the diverse communities Metro serves. At the time of solicitation, the Diversity and Economic Opportunity Department did not establish a Small Business Enterprise or Disabled Veteran Business Enterprise goal for this procurement due to the lack of subcontracting opportunities.
Vehicle_Miles_Traveled _Outcome
VEHICLE MILES TRAVELED OUTCOME
VMT and VMT per capita in Los Angeles County are lower than national averages and align with Metro’s Board-adopted VMT reduction targets and statewide climate goals, including achieving carbon neutrality by 2045. Consistent with Metro policy, this Board action has been assessed for its potential impact on VMT.
This item is not anticipated to result in a direct or measurable change in VMT. However, by improving the reliability and resilience of the video wall systems that support emergency response and security operations, this action indirectly supports Metro’s ability to maintain safe, reliable transit service. Sustained service reliability encourages continued transit use and supports Metro’s broader systemwide efforts to reduce VMT through increased transit ridership.
*Based on population estimates from the United States Census and VMT estimates from Caltrans’ Highway Performance Monitoring System (HPMS) data between 2001-2019.
Implementation_of_Strategic_Plan_Goals
IMPLEMENTATION OF STRATEGIC PLAN GOALS
The recommendation supports Strategic Plan Goal #2.1: Deliver outstanding trip experiences for all users of the transportation system; Metro is committed to improving security and #5.6: Provide responsive, accountable, and trustworthy governance within the Metro organization; Metro will foster and maintain a strong “safety” culture.
Alternatives_Considered
ALTERNATIVES CONSIDERED
The alternative of not approving this action was considered but is not recommended because it would leave a known single point of failure in the ESOC video wall system. The Board could choose to not award to this vendor and issue a new procurement process. This is not recommended because this vendor was selected based on their existing contract with Metro for specialized audio-visual maintenance, their demonstrated expertise with the ESOC’s system, and their role as the current warranty provider. Using the existing contract was the most efficient and cost-effective approach, allowing Metro to address the identified system gap without the delays associated with procuring a new contract. The vendor’s familiarity with the existing infrastructure also reduces implementation risk and supports continuity of operations.
Next_Steps
NEXT STEPS
Upon Board approval, staff will execute Contract Modification No. 1 to Contract No. PS136554000 with Advanced Cable Solutions for the implementation of the redundant video wall processor system.
Attachments
ATTACHMENTS
Attachment A - Procurement Summary
Attachment B - Contract Modification/Change Order Log
Attachment C - DEOD Summary
Prepared_by
Prepared by: Robert Gummer, Deputy Chief, System Security and Law Enforcement Officer, (213) 922-4513
Mark Weimerskirch, Senior Executive Officer, System Security and Law Enforcement, (213) 922-7011
Aldon Bordenave, Deputy Executive Officer, System Security and Law Enforcement, (213) 922-4404
Nicholas Kappos, Director, Physical Security, (213) 922-4386
Carolina Coppolo, Deputy Chief Vendor/Contract Management Officer, (213) 922-4471
Reviewed_By
Reviewed by: William Scott, Chief of Police and Emergency Management, (213) 922-5448
Arnold Hackett, Senior Advisor to the CEO, (213) 922-7403
