Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMERS EXPERIENCE COMMITTEE
APRIL 16, 2026
Subject
SUBJECT: GLASS REPLACEMENT AND INSTALLATION SERVICES
Action
ACTION: AWARD CONTRACT
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to award a firm fixed unit rate contract, Contract No. OP1349930008370 to Los Angeles Glass Company, Inc., to provide glass replacement and installation services systemwide for a Not-To-Exceed (NTE) amount of $4,737,385.00 for the three-year base period, effective July 1, 2026, subject to the resolution of any properly submitted protest(s), if any.
Issue
ISSUE
The existing glass replacement and installation services contract expires June 30, 2026. To continue providing these critical as-needed services, ensuring compliance with Metro’s standards to maintain safe operations and timely glass replacement and installation services, a new contract award is required, effective July 1, 2026.
Background
BACKGROUND
On January 26, 2023, the Board awarded a firm-fixed unit rate Small Business Enterprise (SBE) Set-Aside Contract No. OP917120008370 to Los Angeles Glass Company, Inc., a Metro-certified SBE to provide glass replacement and installation services, effective March 1, 2023.
Under the current contract, the contractor is required to provide as-needed board-up for broken glass panels, along with glass replacement and installation services systemwide.
There are various types of glass panels used throughout the Metro system for map cases, security guard shacks, fire hose and fire extinguisher cabinets, and elevators within the elevator cab, hoistway, and doors. Glass panels are subject to damage due to vandalism, breakage, accidents, and natural disasters requiring timely board-up and replacement.
Elevator glass panels are special, tempered, laminated, and fire-resistant, in accordance with State Elevator Safety Codes. When vandalized, a timely response for elevator glass board up or replacement is critical to Metro’s operations to address emergencies, avoid service interruption, and ensure patrons’ accessibility to Metro stations. This is especially important for individuals with disabilities, senior citizens, and other patrons who rely on elevators, while ensuring a safe and reliable environment for all Metro patrons.
During the term of the existing contract, the scope of services expanded to include the stations along the A Line Foothill Extension Phase 2, D Line (Purple) Extension Phase I, K Lineand LAX/Metro Transit Center.
Under the current contract, Los Angeles Glass Company Inc. has provided satisfactory services for as-needed glass replacement and installation services systemwide.
On August 19, 2025, Metro issued a solicitation to provide as-needed glass replacement and installation services.
Discussion
DISCUSSION
Under the new contract recommended for award, Los Angeles Glass Company, Inc., will continue to perform as-needed glass replacement and installation services systemwide to ensure safe operations and timely service delivery.
These services support critical safety, operational, and maintenance objectives for Metro’s station and elevator infrastructure. Timely repair and replacement of damaged, cracked, or vandalized glass and board-ups help maintain safe working conditions and clear visibility, while enhancing passenger safety and accessibility. Prompt repairs also minimize the risk of injury and service disruptions, ensure reliable and uninterrupted transit operations, deter vandalism, preserve station aesthetics, and maintain a safe, secure, and welcoming environment for all passengers and staff.
During the term of the new contract, the scope of services will further expand to include additional stations along the D Line (Purple) Extension Phases II and III.
Determination_Of_Safety_Impact
DETERMINATION OF SAFETY IMPACT
The approval of this item will ensure continuity of maintenance services with timely responses to as-needed board-up for broken glass panels and glass replacement services, in an effort to provide safe, on-time, and reliable services systemwide.
Financial_Impact
FINANCIAL IMPACT
Budget will be allocated under cost center 8370 - Facilities Contracted Maintenance Services, account 50308, Service Contract Maintenance, under various rail operating projects.
Since this is a multi-year contract, the cost center manager and Deputy Chief Operation Officer, Shared Mobility, will be accountable for budgeting the cost in FY27 and future years.
Impact to Budget
The current sources of funds for this action are local funds, which are eligible for rail and bus operations.
Equity_Platform
EQUITY PLATFORM
Providing timely response for as-needed glass replacement and installation services is critical to Metro’s patrons to ensure elevators are operational and service is reliable and accessible to those with disabilities, older adults, and others, while providing a safe and reliable environment to our patrons. Prolonged elevator downtime due to vandalized or damaged glass panels causes delays, trip disruptions, and potential safety challenges for patrons requiring the use of elevators to complete their trip. Rail Operations are required to provide alternate accessibility services for impacted customers by requesting Access Services, which extends trip times, limits access to Metro’s transit system, and negatively impacts customers’ experience.
Metro customers, including those with Limited English Proficiency (LEP), can report broken glass and vandalism through the Customer Relations numbers posted throughout the rail and bus system. Customers have the option of communicating with Metro through nine different languages by utilizing the translation services. Metro also ensures translated signage is posted for those reporting broken glass on the Metro system, in addition to providing signage to be posted in the multiple languages required when an elevator is out of service.
Prior to the release of this solicitation, a Systemwide Metro Connect Industry Forum Outreach event was conducted on July 23, 2025. During this outreach event, staff provided an overview detailing the policy for the Small Business Enterprise (SBE) program requirements for competitively negotiated procurements.
The Diversity & Economic Opportunity Department (DEOD) established a 30% SBE goal and 3% DVBE goal for this solicitation. Los Angeles Glass Inc., a Metro certified SBE prime, exceeded the SBE goal by making a 97% SBE and 3% DVBE commitment.
Vehicle_Miles_Traveled _Outcome
VEHICLE MILES TRAVELED OUTCOME
VMT and VMT per capita in Los Angeles County are lower than national averages, the lowest in the SCAG region, and on the lower end of VMT per capita statewide, with these declining VMT trends due in part to Metro’s significant investment in rail and bus transit.* Metro’s Board-adopted VMT reduction targets align with California’s statewide climate goals, including achieving carbon neutrality by 2045. To ensure continued progress, all Board items are assessed for their potential impact on VMT.
As part of these ongoing efforts, this item is expected to contribute to further reductions in VMT. This item supports Metro’s systemwide strategy to reduce VMT through these maintenance activities that will improve bus and rail station safety and further encourage transit ridership. Metro’s Board-adopted VMT reduction targets were designed to build on the success of existing investments, and this item aligns with those objectives.
*Based on population estimates from the United States Census and VMT estimates from Caltrans’ Highway Performance Monitoring System (HPMS) data between 2001-2019.
Implementation_of_Strategic_Plan_Goals
IMPLEMENTATION OF STRATEGIC PLAN GOALS
This Board action supports Strategic Goal 5: Provide responsive, accountable, and trustworthy governance within the Metro organization. Performing timely as-needed broken glass panel board-up and replacement services will ensure providing a safe environment to our patrons, accessibility and service reliability, and enhancing customers’ overall experience.
Alternatives_Considered
ALTERNATIVES CONSIDERED
The Board may elect not to approve this recommendation. This option is not recommended as it would result in a gap in service impacting Metro’s system safety, cleanliness, operation, and customer experience.
With the completion of a financial-based insourcing study based on quantitative and qualitative assessment, staff has analyzed insourcing/outsourcing options for glass replacement and installation services, among other services. Based on initial findings, glass replacement and installation services were not recommended for insourcing as this action does not meet the study’s qualitative budgetary objectives. Providing this service in-house would require the hiring and training of additional personnel, the acquisition of additional equipment, vehicles, and supplies to support the expanded responsibility. Staff’s assessment indicates that this is not a cost-effective option for Metro.
Next_Steps
NEXT STEPS
Upon approval by the Board, staff will execute Contract No. OP1349930008370 with Los Angeles Glass Company Inc., effective July 1, 2026, to provide as-needed glass replacement and installation services.
Attachments
ATTACHMENTS
Attachment A - Procurement Summary
Attachment B - DEOD Summary
Prepared_by
Prepared by: Ruben Cardenas, Senior Director, Facilities Contracted Maintenance Services, (213) 922-5932
Lena Babayan, Executive Officer, Operations Administration, (213) 922-6765
Shahrzad Amiri, Deputy Chief Operation Officer, Shared Mobility, (213) 922-3061
Debra Avilla, Deputy Chief Vendor/Contract Management Officer, (213) 418-3051
Reviewed_By
Reviewed by: Conan Cheung, Chief Operations Officer, (213) 418-3034
