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EXECUTIVE MANAGEMENT COMMITTEE
FEBRUARY 20, 2025
Preamble
Motion by:
DIRECTORS HAHN, SANDOVAL AND DUPONT-WALKER
ADDRESSING RIDER FEEDBACK FROM TELEPHONE TOWN HALL
On February 4th 2025, the Los Angeles County Metropolitan Authority (Metro) invited LA County residents to provide input on the agency’s annual budget through a live and interactive Telephone Town Hall.
As part of Metro’s ongoing “Putting People First” engagement efforts, these annual telephone town halls’ serve as a tool for Metro to gather input from riders, encouraging discussion around cleanliness, bus and rail service, and riders’ overall transit experience.
In addition to this annual telephone town hall meeting, LA Metro also released their Metro Budget Portal in October 2024, a valuable tool that aims to increase education and transparency about Metro's revenue and spending while also collecting riders’ feedback. While a report back is expected on Metro’s budget tool this spring, input collected from the telephone town halls is also important in understanding how the agency could improve the experience for both existing and future riders.
At this year’s annual telephone town hall, riders expressed interest in a wide array of topics. Suggestions included adding lighting throughout the system to enhance safety, increasing the frequency of bus and train cleaning, and improving the promotion of SBE/DBE opportunities.
While it is important to acknowledge that Metro is already making strides in these areas, riders and stakeholders should know that their voices are being heard, and that this agency’s goals and budget reflects the communities it serves.
Subject
SUBJECT: ADDRESSING RIDER FEEDBACK FROM TELEPHONE TOWN HALL MOTION
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RECOMMENDATION
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APPROVE Motion by Hahn, Sandoval and Dupont-Walker that the Board direct the Chief Executive Officer to report back in 90 days on how Metro is addressing, promoting and/or improving the following initiatives which were received as community feedback at the telephone town hall:
A. Increased lighting throughout the system;
B. Cleanliness on buses and trains;
C. Timely elevator maintenance;
D. Expansion of and interaction with small businesses and disadvantaged enterprises, including outreach to small businesses and disadvantaged businesses enterprises;
E. Metro’s Bike Share program; and
F. Metro’s Free and Reduced programs.