Meeting_Body
LA SAFE BOARD MEETING
JANUARY 27, 2022
Subject
SUBJECT: SOUTHERN CALIFORNIA 511 INTERACTIVE VOICE RESPONSE SERVICE
Action
ACTION: APPROVE RECOMMENDATIONS
Heading
RECOMMENDATIONS
Title
AUTHORIZE the Chief Executive Officer (CEO) to:
A. AWARD a four-year, firm fixed price, Contract No. PS79419000, to IBI Group Inc., in an amount not-to-exceed $3,204,875.80 for the enhancement, deployment and operation of the Southern California 511 (SoCal 511) Interactive Voice Response (IVR) services, effective on March 1, 2022, subject to the resolution of properly submitted protest(s), if any; and
B. APPROVE and DELEGATE Contract Modification Authority (CMA) in the amount of $1,000,000 (31.2%) specific to Contract No. PS79419000 and authorize staff to negotiate and execute modifications for Contract No. PS79419000 to support unforeseen issues that may arise during the term of the Contract.
Issue
ISSUE
The contract for the current IVR for the SoCal 511 system is scheduled to expire in February 2022. The IVR is a core component of the overall SoCal 511 system and enables users to dial 5-1-1 on their phone to request traveler information or motorist assistance. A successor contract is required to ensure that SoCal 511 is able to continue to provide traveler information services through the IVR.
Background
BACKGROUND
In July 2000, the Federal Communications Commission designated 511 as the national traveler information number. The purpose of 511 is to provide travelers with easy access to a variety of transportation related information. In 2005, the Federal government enacted the Federal Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (SAFETEA-LU), which contained a mandate to deploy 511 systems nationwide.
In response, LA SAFE partnered with the Los Angeles County Metropolitan Transportation Authority (Metro), Orange County Transportation Authority (OCTA), Ventura County Transportation Commission (VCTC), Califo...
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