Metro - File #: 2024-0279

• File #: 2024-0279
• Type: Informational Report
• Status: Agenda Ready
• File created: 4/22/2024
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 6/20/2024
• Title: RECEIVE AND FILE a status report on the bus and rail service changes effective Sunday, June 23, 2024.
• Sponsors: System Safety, Security and Operations Committee
• Indexes: Airport Metro Connector (AMC) Station Project, Aviation/Century Station, Aviation/LAX Station, City of Los Angeles, Compton, Gateway Cities (Southeast LA County) Service Sector, Gateway Cities subregion, Informational Report, LAX/Metro Transit Center Station, Light rail transit, Los Angeles International Airport, Los Angeles Union Station, Metro Rail A Line, Metro Rail C Line, Metro Rail E Line, Metro Rail K Line, Norwalk Station, Ridership, Station 0722, Transit centers, Travel time, Westchester/Veterans Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 20, 2024

Subject
SUBJECT: JUNE 2024 SERVICE CHANGE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE a status report on the bus and rail service changes effective Sunday, June 23, 2024.

Issue
ISSUE

Metro makes service changes twice a year, each June and December, to improve service for our riders. These service changes are also coordinated with bus and rail operator assignment changes required by the labor contract. The June 2024 service change will focus on enhancements to routes and schedules to help customers conveniently and reliably travel where and when needed.

Background
BACKGROUND

Metro bus service levels were fully restored as of December 2022 and are being delivered reliably.

The most recent service change was implemented in December 2023. There were no issues encountered with implementation. Ridership continues to increase, with the data from March 2024 showing year-over-year growth of 16.8% for bus weekday ridership and 6.4% for rail weekday ridership. Average weekly bus on-time performance has also improved from 71.0% (January to March 2023) to 73.5% (January to March 2024) in response to the many improved bus schedules, additional field supervision, operator hiring, and reduced bus service cancellation rates, all of which contribute to improved reliability since the December 2023 service change.

To reduce average wait times for customers, all light rail (Lines A, C, E, and K) off-peak weekday and weekend service frequencies were improved in December 2023 from every 12-15 minutes to every 10 minutes, and weekday peak frequencies on Lines A (Long Beach - Downtown LA - Azusa) and E Line (Santa Monica - Downtown LA - East LA) increased from every 10 minutes to every 8 minutes weekday morning and afternoon peak hours (6-9 am, 3-6 pm). Two additional late-night trips in each direction were also added to the end of the day for the A a...