Metro - File #: 2025-1098

• File #: 2025-1098
• Type: Informational Report
• Status: Filed
• File created: 12/30/2025
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 2/19/2026
• Final action: 2/19/2026
• Title: RECEIVE AND FILE the Public Safety Report.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: 7th Street/Metro Center Station, Access control (Transportation), Arcadia, Arcadia Station, Barriers (Roads), Cleanliness (Graffiti Abatement), Contractors, Contracts, De-escalation, Elevators, Expo/Crenshaw Station, Fare Evasion, Graffiti, Homeless Outreach, Housing, Informational Report, Irwindale Station, Law enforcement, Los Angeles International Airport, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Maintenance, Metro Busway J Line, Metro Divisions, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Rail K Line, Metro Transit Ambassadors, Operation LA Metro Homeless Outreach, Outreach, Partnerships, Pico Station, Property crimes, Public Safety Advisory Committee, Retrofitting, Ridership, Safety, Safety and security, Security, Statistics, Surveillance, Surveys, System safety, Theft, Threats, Transit authorities, Transit Homeless Action Plan, Uniform Crime Reporting, Vermont/Santa Monica Station, Violent crimes, Weapons, Willowbrook/Rosa Parks Station

Date	Action By	Action	Result
2/19/2026	Operations, Safety, and Customer Experience Committee

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
FEBRUARY 19, 2026

Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the Public Safety Report.

Issue
ISSUE

Metro is committed to providing outstanding trip experiences for all transportation system users. The agency implemented a multi-faceted plan to improve both safety outcomes and safety perceptions for riders and employees. The following summarizes current initiatives to accomplish this objective and recent public safety trends.

Background
BACKGROUND

Within Metro's Public Safety Mission statement, the agency recognizes that every individual is entitled to a safe, dignified, and humane experience. In 2023, the Board adopted a revised Code of Conduct, a Bias-Free Policing Policy, and a Public Safety Analytics Policy to avert racial profiling and bias in the deployment of Metro security and contract law enforcement services. In 2024, Metro enhanced its public safety model further with a three-pronged strategy: 1) increase the engaged and visible presence of uniformed personnel, 2) improve access control to ensure the system is being used only for its intended purpose of transit, and 3) strengthen partnerships with government and nonprofit partners to address societal issues impacting our transit system, including homelessness, untreated mental illness, drug addiction, and crime. In 2025, the agency expanded several successful access control initiatives, transitioned the Ambassadors in-house, and completed Phase 1 of implementing the in-house public safety department. The actions described in this report aim to improve safety and perceptions of safety on the system.

Discussion
DISCUSSION

The Metro Department of Public Safety (DPS) is responsible for overseeing safety initiatives on the Metro system, working in collaboration with other departments, including Operations and Customer Experience. DPS f...