Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
JANUARY 15, 2026
Subject
SUBJECT: PUBLIC FACING MOBILE APP
Action
ACTION: AWARD CONTRACT
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to award a firm fixed price Contract No. PS129614000 to Moovit, Inc. for the public facing mobile app in the amount of $4,350,000 for the four-year base period, and $400,000 for the one-year option term, for a total amount of $4,750,000, subject to the resolution of any properly submitted protest(s), if any.
Issue
ISSUE
Staff are seeking the Board's approval to award a contract to provide a pre-existing mobile application that can be rebranded and offered under the Metro name.
The app will enable the integration and phased consolidation of Metro's existing mobile applications. This award is in support of Metro's Customer Experience vision, which includes providing a mobile app that creates a consistent, accurate, and intuitive digital experience for customers to plan and pay for their trips and communicate with Metro along their journey.
Background
BACKGROUND
Faced with multiple unconnected Metro mobile applications (also referred to as apps), on November 17, 2022 the Board approved Motion 46 by Directors Krekorian, Garcetti, Barger, Najarian, Sandoval, and Mitchell that directed staff to report back on the potential consolidation of all of Metro's phone applications (including Bike Share, Metro Micro, TAP app, rail information, parking availability at Metro lots, Metro Transit, Transit Watch, etc.).
On March 16, 2023, staff reported that a cross-functional team from Customer Experience, Information and Technology Services, Strategic Innovation, Operations, and TAP convened and conducted initial research. This research demonstrated the challenges in consolidating Metro's mobile apps and recommended further customer research to refine the proposed solution. The team found the following:
1. Metro's current landscape of mobile applications and ...
Click here for full text