Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
MAY 16, 2024
Subject
SUBJECT: OPERATIONS CENTRAL INSTRUCTION (OCI) CENTRALIZED CAMPUS
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE the report of the Operations Central Instruction (OCI) Centralized Campus, which will create a consolidated training and onboarding location for Bus Operators and essential front-line Bus Operations support staff.
Issue
ISSUE
OCI is currently decentralized, and training takes place at multiple locations throughout Metro's service area. This presents challenges for new Bus Operator trainers and trainees, who must travel to three or more locations during the extensive onboarding and training process. This practice negatively impacts effectiveness and productivity. Establishing the OCI Campus would result in efficiency improvements such as reduction of travel time during training, more seamless transfer of knowledge from the classroom setting to a vehicle, and the creation of a dedicated training fleet that is customized for instructor and trainee safety.
Background
BACKGROUND
In FY24, Metro's adopted budget approved 10,883 positions. Of these positions, Bus Operators account for 33% (3,572) of the total and represent the largest group of employees within the agency. In FY25, Metro anticipates an estimated 1,560 Bus Operator candidates will be onboarded and trained by OCI to account for promotions into other positions, transfer to rail operations, and attrition.
In addition to Bus Operator onboarding and training, OCI provides a vital function in training several other Metro Operations departments. For example, Metro's maintenance employees complete vehicle familiarization training and Metro supervisors receive required DOT certifications. Other positions, such as Bus Mechanics, Maintenance of Way personnel, and Vault Truck Drivers, receive basic CDL training and familiarization with the license class. OCI also suppor...
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