Metro - File #: 2017-0469

• File #: 2017-0469
• Type: Informational Report
• Status: Filed
• File created: 6/23/2017
• In control: Executive Management Committee
• On agenda: 7/20/2017
• Final action: 7/20/2017
• Title: RECEIVE AND FILE status report on efforts underway to use technology and innovation to transform the customer experience of Metro's Bus and Rail system, and mobility in the region in general.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Accuracy, Americans With Disabilities Act, City of Los Angeles, Contractors, Digital displays, Global Positioning System, Hollywood/Western Station, Informational Report, Intersections, Maintenance, Maps, Metro Orange Line, Metro Purple Line, Metro Red Line, Railroad facilities, Rolling stock, Safety, Security, Supervisory Control And Data Acquisition, Testing, Travel time, Vehicle maintenance, Vermont/Beverly Station, Vermont/Sunset Station

Meeting_Body
REVISED
EXECUTIVE MANAGEMENT COMMITTEE
JULY 20, 2017
Subject
SUBJECT: CUSTOMER EXPERIENCE TECHNOLOGY IMPROVEMENT

Action
ACTION: RECEIVE AND FILE STATUS REPORT

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on efforts underway to use technology and innovation to transform the customer experience of Metro's Bus and Rail system, and mobility in the region in general.

Issue
ISSUE
This report provides key accomplishments and technological activities since the last update in the April 2017 to further the goal of improving the customer experience as well as a look-ahead to the next update in October 2017.
Discussion
DISCUSSION
The following is a summary of progress on customer focused activities for the referenced period.
1. Connected Buses - project initiated
The Connected Buses project is an enterprise scale project to provide cellular-Wi-Fi communications to Metro's entire 2200+ bus fleet. The potential benefits of the project are long term and far reaching lay the foundation for the implementation of many new innovative and state-of-art technologies including but not limited to:
* Public Wi-Fi for passengers
* Real-time data improvements
* Predictive and proactive vehicle maintenance
* Safer travel
* Better on-time performance
* Real-time TAP transactions
* Real-time vehicle monitoring
* Service efficiencies
* Marketing/advertising opportunities

The project is planned to ultimately expand to include rail services as well.
Currently, there are 150 cellular-Wi-Fi equipped buses. An RFP to retrofit and additional 150+ contract service buses is in progress with the goal of completion by the end of 2017. All new vehicles will be Wi-Fi-equipped. Several of the projects listed below, will exploit the benefits of the Connected Bus project.
A program to implement buses fleet-wide with cellular Wi-Fi was unanimously approved by the IT Governance Board and included in the FY2018 budget.

2. Digital Countdown Displays and Real-ti...