Metro - File #: 2025-1029

• File #: 2025-1029
• Type: Informational Report
• Status: Agenda Ready
• File created: 11/24/2025
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 9/17/2026
• Title: RECEIVE AND FILE Office of the Inspector General (OIG) Final Report on Review of Metro Rail Station Repairs.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Americans With Disabilities Act, Cleanliness (Graffiti Abatement), Contractors, Elevators, Escalators, Graffiti, Housing, Informational Report, Maintenance, Maintenance facilities, Maintenance of way, Maintenance practices, Metro Rail A Line, Safety, Service disruption, Testing, Tracking systems, Transit authorities, Vandalism

Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
SEPTEMBER 17, 2026

Subject
SUBJECT: REVIEW OF METRO RAIL STATION REPAIRS

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Office of the Inspector General (OIG) Final Report on Review of Metro Rail Station Repairs.

Issue
ISSUE

The Office of the Inspector General (OIG) conducted a Review of Metro Rail Station Repairs. The goal of this review was to determine the adequacy of Metro efforts to identify, respond, schedule, and communicate Metro rail station repairs, including rail station graffiti removal. Talson Solutions, LLC was hired as the consultant to conduct this review on behalf of the OIG.

Background
BACKGROUND

Talson Solutions, LLC (Talson) completed a review of Los Angeles County Metropolitan Transportation Authority’s (Metro) rail station repair procedures across six rail lines - A, B, C, D, E, and K - for the Office of the Inspector General. The review included a benchmarking analysis of industry best practices using three peer transit agencies: (1) New York City Transit (NYCT), (2) Southeastern Pennsylvania Transportation Authority (SEPTA), and (3) Washington Metropolitan Area Transit Authority (WMATA).

The review period for Metro documentation was calendar year 2024, with site visits to 36 rail stations conducted in July 2025. The review covered Metro’s policies and procedures for rail station maintenance, third-party contractors under the Facilities Contracted Maintenance (FCM) department, and in-house activities performed under the direction of Facilities Maintenance (FM) and Wayside departments. Talson presents findings and recommendations across several areas designed to improve communication and reporting of rail station maintenance activities.


Discussion
DISCUSSION

FINDINGS

The review concluded that Metro’s incident reporting system, while serving as the primary system for recording and responding to station incidents, was vo...