Metro - File #: 2022-0492

• File #: 2022-0492
• Type: Informational Report
• Status: Filed
• File created: 7/15/2022
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 10/20/2022
• Final action: 10/20/2022
• Title: RECEIVE AND FILE a status report on October 2022 service change and restoration of 200,000 annualized bus revenue service hours.
• Sponsors: Operations, Safety, and Customer Experience Commit
• Indexes: Customer service, Equity Focus Communities, Eric Garcetti, Informational Report, Metro Rail K Line, Motion / Motion Response, NextGen Bus Study, Plan, Ridership

Date	Action By	Action	Result
10/20/2022	Operations, Safety, and Customer Experience Committee

..Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 20, 2022

Subject
SUBJECT: OCTOBER 2022 SERVICE CHANGES AND RESTORATION

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE a status report on October 2022 service change and restoration of 200,000 annualized bus revenue service hours.

Issue
ISSUE

Metro traditionally implements transit service changes (bus and rail) in June and December of each year. Metro plans to implement an additional service change effective Sunday, October 23, 2022, a second phase to restore the full pre-COVID 7 million revenue service hours (annualized). With these changes, annualized bus revenue service hours will increase from approximately 6.5 million revenue service hours to 6.7 million revenue service hours.

Background
BACKGROUND

Metro's twice-annual service change program allows Metro to improve the customer experience through revised transit routes and schedules. However, since the onset of the pandemic in early 2020, multiple service changes have been implemented to respond to the impacts on ridership and operator availability:

? At the beginning of the COVID pandemic, service levels were reduced by 30% in April 2020 from 7.0M annualized Revenue Service Hours (RSH) to 5.0M - representing the deepest cut in service during the pandemic. The reductions were made as a result of three factors: 1) 70% decline in bus ridership, 2) significant loss of sales tax revenues, 3) high service cancellation rates close to 20% due to operators' COVID infections, taking care of family with the virus, and childcare needs due to the Safer at Home orders.

? As ridership rebounded to about 50% of pre-COVID levels in June 2020, service levels were increased to 5.5M annualized RSH to meet additional demand and to ensure social distancing.

? Motion 10.1 of September 2020 (Attachment A) stated that Metro should prepare an FY21 Operations Recovery Plan that outlined a clear decision-ma...