File #: 2016-0174   
Type: Motion / Motion Response Status: Agenda Ready
File created: 2/19/2016 In control: Board of Directors - Regular Board Meeting
On agenda: 2/25/2016 Final action:
Title: APPROVE Motion by Krekorian, Kuehl and Antonovich that the MTA Board instruct staff to investigate the steps necessary to create a conveniently located Customer Service center in the San Fernando Valley and report back on that and the timeline to do so. AMENDMENT BY DUPONT-WALKER to include in the report back information on the Mobile Customer Service Center.
Sponsors: Board of Directors - Regular Board Meeting
Indexes: Central Los Angeles subregion, Customer service, East Los Angeles, Jacquelyn Dupont-Walker, Los Angeles Union Station, Metro Orange Line, Metro Rail A Line, Michael Antonovich, Motion / Motion Response, Paul Krekorian, San Fernando, San Fernando Valley Service Sector, San Fernando Valley subregion, Shelia Kuehl, Westside/Central Service Sector

Meeting_Body

REGULAR BOARD MEETING

FEBRUARY 25, 2016

 

Preamble

Motion by:

 

Directors Krekorian, Kuehl and Antonovich

 

February 25, 2016

 

Customer Service Center

 

 

The San Fernando Valley is home to almost two million residents. The Valley is home to the Metro Orange Line, the most popular fixed-guideway BRT in North America, as well as the terminus of the Red Line and scores of Rapid and Local bus lines that traverse its 260 square miles. Yet, the Valley does not have a Metro customer service center to serve what amounts to almost 20% of the county’s population.

 

Valley customers currently need to travel to Union Station, East Los Angeles, or South and Southeastern areas of the county to reach a service center. Requiring the transit-dependent to travel such a distance conduct business and receive services from Metro is unacceptable. It should not be so burdensome for a Valley resident to conduct TAP business, particularly for students or members of the disability community.

 

Title

APPROVE Motion by Krekorian, Kuehl and Antonovich that the MTA Board instruct staff to investigate the steps necessary to create a conveniently located Customer Service center in the San Fernando Valley and report back on that and the timeline to do so.

 

AMENDMENT BY DUPONT-WALKER to include in the report back information on the Mobile Customer Service Center.