Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
OCTOBER 15, 2020
Subject
SUBJECT: CUSTOMER CODE OF CONDUCT - TRANSIT COURT
Action
ACTION: RECEIVE AND FILE REPORT
Heading
RECOMMENDATION
Title:
RECEIVE AND FILE report on the Customer Code of Conduct and the status of Transit Court operations during the Covid 19 era.
Issue
ISSUE
This report is in response to questions about the sufficiency of the Metro Customer Code of Conduct to address local and state government orders related to the pandemic, and Transit Court adjustments of its operations during this period.
Background
BACKGROUND
In or about March 2020 the Covid 19 pandemic reached a point where for the safety of employees and passengers, Metro streamlined its operations to provide service consistent with on-street realities of reduced ridership, workers were instructed to begin telecommuting if their job duties permitted, the Gateway headquarters building was closed to visitors, schools and businesses were ordered closed or restricted in the manner they provide services, and Safer At Home type orders were issued across the nation, by the State of California and local jurisdictions to stem the tide of contagion. The orders issued included matters such as:
* Stay 6 feet apart (where possible);
* Wear a mask;
* Wash hands frequently;
* Avoid large gatherings;
* Stay at home or a fixed location as much as possible;
* Get tested if you have been exposed to the virus or have symptoms; and
* Report exposure or positive diagnosis to your employer to manage the spread.
On the Metro system, we asked persons to wear a mask, stay 6 feet apart where possible, cordoned off the front of
the buses and began rear boarding only.
On September 14, 2006, Senate Bill 1749 amended Penal Code section 640 of the California Penal Code and added Chapter 8 to Part 11 of Division 10 of the California Public Utilities Code, authorizing the creation of an administrative civil penalty process for passenger conduct offens...
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