Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
MARCH 20, 2025
Subject
SUBJECT: WEB PLATFORM DEVELOPMENT SERVICES
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZING the Chief Executive Officer to execute Modification No. 2 to Contract No. PS87947000 with Exemplifi, LLC in the amount of $400,000 increasing the Not-to-Exceed (NTE) contract value from $550,000 to $950,000, and extend the period of performance from August 31, 2025 to June 30, 2026 to continue providing essential digital maintenance and development support for Metro.net and standalone websites (The Source, El Pasajero, and art.metro.net).
Issue
ISSUE
The current Contract No.PS87947000 is set to expire on August 31, 2025. Funding is projected to be exhausted by April 2025 due to higher-than-anticipated usage as the Customer Experience Department works to enhance key areas of its web and blog presence. Critical projects have included the development of the CX Hub, the Public Safety Hub, a new Projects hub and service alerts improvements, as well as the redesign of The Source and El Pasajero blogs.
Background
BACKGROUND
Metro has contracted with various vendors to provide maintenance and support for Metro.net since at least 2016, ensuring the platform remains secure, accessible, and reliable for riders. Over the years, this work has included website security, infrastructure management, compliance monitoring, and user experience improvements.
Contract No. PS87947000 was awarded on August 30, 2022, for a NTE contract amount of $450,000 for a two-year term. Contract Modification No. 1 continued web maintenance services, increased contract authority from $450,000 to $550,000, and extended the period of performance through August 31, 2025.
The scope of work under these contracts has included:
* Security & Compliance - Regular WordPress updates, security monitoring, and ADA Section 508 compliance checks to prevent vulnerabilities and legal risks.
* Infras...
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