Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 20, 2025
Subject
SUBJECT: DECEMBER 2025 SERVICE CHANGE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on the bus and rail service changes effective Sunday, December 14, 2025.
Issue
ISSUE
Metro makes service changes twice a year, each June and December, to improve service for our riders. These service changes are also coordinated with bus and rail operator assignment changes required by the labor contract. The December 2025 service change will focus on enhancements to routes and schedules to help customers conveniently and reliably travel where and when needed, as well as restoration of bus services impacted by the January 2025 Eaton and Pacific Palisades fires.
Background
BACKGROUND
Metro bus service levels were fully restored as of December 2022 and are being delivered reliably.
The most recent service change was implemented in June 2025. There were no issues encountered with the implementation. New C and K Line light rail schedules were also implemented to reflect the opening of the new LAX/Metro Transit Center on June 6, 2025, providing continuous passenger service on the K Line south of the Westchester/Veterans Station to LAX/Metro Transit Center and Redondo Beach.
Average weekly bus on-time performance has improved from 73.4% for Q3 CY2024 (July to September 2024) to 78.2% for Q3 CY25 (July to September 2025) in response to the many improved bus schedules from the last service change, additional field supervision, operator hiring, and low bus service cancellation rates, all of which have contributed to improved reliability since the June 2025 service change.
Rail on-time performance remained high at 99.4% for Q3 CY25 (July to September 2025) compared to 99.2% for Q3 CY24 (July to September 2024).
Discussion
DISCUSSION
Rail Service:
The A Line has a new schedule reflecting the extension from the APU/Citrus C...
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