Metro - File #: 2023-0319

• File #: 2023-0319
• Type: Motion / Motion Response
• Status: Agenda Ready
• File created: 5/1/2023
• In control: Executive Management Committee
• On agenda: 6/15/2023
• Title: RECEIVE AND FILE Bus Stop Improvement Plan status report.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Ara Najarian, Audit, City of Los Angeles, Cleaning, Council Of Governments, Customer Experience Plan, Equity Focus Communities, Formula Allocation / Local Return, Grant Aid, Guidelines, Holly J. Mitchell, Jacquelyn Dupont-Walker, Janice Hahn, Lindsey Horvath, Local Returns, Maps, Measure M, Measure R, Metro Equity Platform, Metro Vision 2028 Plan, Motion / Motion Response, Older Adults, Olympic games, Outreach, Plan, Program, Proposition A, Proposition C, Research, Ridership, Safety, Strategic planning, Surveys, Transit buses

Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 15, 2023

Subject
SUBJECT: STATUS UPDATE - BUS STOP IMPROVEMENT PROGRAM

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Bus Stop Improvement Plan status report.

Issue
ISSUE

A great transit experience starts at the bus stop or rail station. While Metro provides the transit service, the responsibility for maintaining bus stops falls on the 88 local cities and unincorporated areas of LA County that Metro and local bus lines serve. However, Metro is committed to improving the experience of the region's bus customers by collaborating and coordinating with local jurisdictions to ensure their residents who ride Metro and local buses have access to bus stops that are comfortable, well-designed and well-maintained.

Staff researched bus stop locations throughout the County and identified several areas where coordination between Metro and local jurisdictions is limited. In response to Motion 20 (2023-0184) by Directors Hahn, Mitchell, Najarian, Dupont-Walker and Horvath (Attachment A), staff is developing a Bus Stop Improvement Program (BSIP) that will provide regional coordination and inspire local jurisdictions to install bus stops that meet bus customers' needs and expectations. These are in addition to the ongoing efforts already underway in multiple jurisdictions throughout Los Angeles County.

This Receive and File report provides a status on the Bus Stop Improvement Program.

Background
BACKGROUND

Metro is Los Angeles County's largest transit provider, with over 110 local bus routes that serve customers at more than 12,000 bus stops that are owned by various local jurisdictions. Metro's extensive service coverage provides essential transportation for residents across the County, with bus riders accounting for at least 70% of total Metro ridership. In 2022, 83% of Metro Bus riders used the service at least three days a...