Metro - File #: 2023-0636

• File #: 2023-0636
• Type: Informational Report
• Status: Agenda Ready
• File created: 9/28/2023
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 11/16/2023
• Title: RECEIVE AND FILE a status report on the December 2023 bus and rail service changes effective Sunday December 10, 2023.
• Sponsors: System Safety, Security and Operations Committee
• Indexes: Access Services Inc., Arroyo Verdugo subregion, City of Los Angeles, Customer service, Gateway Cities (Southeast LA County) Service Sector, Gateway Cities subregion, Glendale, Informational Report, Light rail transit, Los Angeles Union Station, Metro Rail A Line, Metro Rail B Line, Metro Rail C Line, Metro Rail E Line, Metro Rail K Line, North Hollywood, Norwalk, Olympic games, Ridership, San Fernando Valley Service Sector, Transit centers, Travel time, Universal City/Studio City Station, Westside/Central Service Sector, Westwood, Willowbrook/Rosa Parks Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 16, 2023

Subject
SUBJECT: DECEMBER 2023 SERVICE CHANGE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE a status report on the December 2023 bus and rail service changes effective Sunday December 10, 2023.

Issue
ISSUE

Metro annually makes service changes each June and December to improve service for our riders. These service changes are also coordinated with bus and rail operator assignment changes required by the labor contract. December 2023 service change will focus on enhancements to routes and schedules to help customers more conveniently and reliably travel where and when they need.

Background
BACKGROUND

Metro full bus service levels have been restored as of December 2022 and are being delivered reliably. Metro has therefore resumed the usual practice of twice-annual (June and December) service changes to improve the customer experience through revised transit routes and schedules.

The previous service change was implemented in June 2023. There were no issues encountered with implementation. Ridership continues to increase, with latest data from September 2023 showing year over year growth of 12.8 percent for bus weekday and 6.9 percent for rail weekday, with similar growth weekends. Average weekly bus on time performance has also improved from 70.7 percent (June -October 2022) to 72.8 (June to October 2023), likely in response to the many revised bus schedules for improved reliability that were implemented in June 2023 service change.

Discussion
DISCUSSION

Rail Service:
Rail service ridership continues to recover, with September 2023 average weekday rail ridership at 69.5 percent, average Saturday rail ridership at 87.6 percent, and average Sunday rail ridership at 91 percent of pre-COVID levels, compared with 60.0 percent weekday 79.3 percent Saturday, and 85.0 percent Sunday ridership recovery in September 2022. In order to c...