File #: 2015-1289   
Type: Informational Report Status: Filed
File created: 8/13/2015 In control: Ad Hoc Transit Policing Oversight Committee
On agenda: 9/17/2015 Final action: 9/17/2015
Title: RECEIVE AND FILE monthly update on transit policing performance.
Indexes: Aviation/LAX Station, Barriers (Roads), Bicycling, Bus Acquisitions, Children, City of Los Angeles, Compton Station, El Monte, Fare Evasion, Hawthorne, Hawthorne/Lennox Station, Informational Report, Law enforcement, Los Angeles Sheriffs Department, Metro Blue Line, Metro Divisions, Metro Green Line, Metro Orange Line, Metro Rail A Line, Metro Red Line, Metro Transit Ambassadors, Norwalk Station, Pilot studies, Police, Retrofitting, Rolling stock, Safety, Safety and security, Security, South Bay Cities subregion, South Bay Service Sector, Surveys, System safety, Terminal 19, Theft, Transit safety, Transit System, Universal City, Universal City/Studio City Station, Urban transit, Video, Visibility, Weapons, Wilshire/Vermont Station
Attachments: 1. Attachment A - Metro System-Wide Customer Satisfaction Survey, 2. Attachment B - Transit Policing Division Report June 2015, 3. Attachment C - Transit Policing Division Report July 2015, 4. Attachment D - Metro Bus Operator Assault Suspects
Meeting_Body
AD HOC TRANSIT POLICING OVERSIGHT COMMITTEE
SEPTEMBER 17, 2015

Subject/Action
SUBJECT: MONTHLY UPDATE ON TRANSIT POLICING PERFORMANCE

ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE monthly update on transit policing performance.

Issue
ISSUE

On September 4, 2014, the board requested that staff provide a monthly update on transit policing performance to Systems Safety and Operations Committee. Specifically, the board requested monthly updates on criminal activity, fare enforcement, response time, deployment and perception of safety.

Discussion
DISCUSSION

In September 2015, staff continues to be proactive in working with Operations and Los Angeles County Sheriff's Department in addressing perception of safety, criminal activity, fare enforcement, response time, and deployment. Further, the CEO has directed the initiation of a special campaign that involves Metro Security Forces, Bus & Rail Operations, Communications, and Information Technology. This proactive campaign is designed to double down on our efforts to protect the riding public and our operators. Staff will present the elements of our multi-pronged approach in the coming days and weeks. Below are other key highlights:

Perception of Safety:

* The ridership survey was developed to allow staff and law enforcement to receive feedback from the public to their perceptions of safety. The feedback from the public will help staff in deployment of resources to appropriate areas and enhancing customer interface, such as increase presence in areas identified to be of concern by the public. The new survey for rail only was completed in May 2015 and the survey for bus was completed in June 2015.

* 85% of survey respondents stated they felt safe waiting for this bus/train and 88% of respondents stated they felt safe riding this bus/train.

* For greater detail on survey results on perception of safety from the Metro System...

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