Metro - File #: 2023-0173

• File #: 2023-0173
• Type: Informational Report
• Status: Agenda Ready
• File created: 3/6/2023
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 4/20/2023
• Title: RECEIVE AND FILE quarterly status report on Public Safety Advisory Committee (PSAC).
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Board approved a Motion, Customer Experience Plan, De-escalation, Gender, Informational Report, Law enforcement, Metro Transit Ambassadors, Outreach, Partnerships, Persons with disabilities, Public Safety Advisory Committee, Race and ethnicity, Ridership, Safety, Safety and security, Security, System safety, Transit safety

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
APRIL 20, 2023

Subject
SUBJECT: PUBLIC SAFETY ADVISORY COMMITTEE QUARTERLY REPORT

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION
Title
RECEIVE AND FILE quarterly status report on Public Safety Advisory Committee (PSAC).

Issue
ISSUE

This Board report provides an update on the recruitment and establishment of the second cohort of the Public Safety Advisory Council (PSAC).

Background
BACKGROUND

In June 2020, The Metro Board of Directors approved motions 37 and 37.1, directing Metro staff to form an advisory committee that would contribute to developing a community-based approach to public safety on the transit system.

In response to the 2020 motions, Metro formed the Public Safety Advisory Committee and sat its first cohort on April 7, 2021; their work concluded on August 17, 2022. The first cohort brought several recommendations to Metro staff and the Board for consideration, including feedback on the Metro Ambassador Pilot Program, Metro's Code of Conduct, and the development of Metro's Public Safety Mission and Vision Statements.

At the September 2022 Board meeting, the CEO provided a report with recommendations to continue the PSAC's work with some refinements. These included establishing a clear scope of authority and work plan, a better-defined structure to support impactful meetings, and a refined selection process to ensure that the committee reflects the diversity of Metro riders and stakeholders.

Recognizing the importance of public safety to delivering a great customer experience, the CEO moved the PSAC Administration out of the System Security and Law Enforcement Department and into the Customer Experience Department. The second cohort membership term has been extended from one year to two years, with staggered terms, and models a committee structure similar to many of its counterparts nationwide. These changes allow for more effective customer experience...