Metro - File #: 2022-0399

• File #: 2022-0399
• Type: Program
• Status: Passed
• File created: 6/3/2022
• In control: Board of Directors - Regular Board Meeting
• On agenda: 6/23/2022
• Final action: 6/23/2022
• Title: CONSIDER: A. AUTHORIZING the Chief Executive Officer to negotiate and award firm fixed unit rate contracts to Strive Well-Being Inc. (Contract No. PS88001001) and RMI International Inc. (Contract No. PS88001000) to provide a pilot Transit Ambassador Services Program, subject to the resolution of protest(s) if any. Strive Well-Being's contract not to exceed amount is $15,878,421 for the three-year base pilot and $11,879,023 for the additional two, one-year options, for a total not to exceed amount of $27,757,444. RMI International's contract not to exceed amount is $55,400,768 for the three-year base pilot and $39,690,212 for the additional two, one-year options, for a total not to exceed amount of $95,090,980. The combined total not to exceed amount for both firms over the five-year pilot is $122,848,424; and B. DELEGATING authority to the Chief Executive Officer to execute any future Memoranda of Understanding (MOUs) with Los Angeles County departments and/or City of Los Angeles par...
• Sponsors: Operations, Safety, and Customer Experience Commit
• Indexes: Budget, Budgeting, City of Los Angeles, Cleaning, Contractors, Contracts, Customer Experience Plan, Customer service, Elevators, Homeless Outreach, Law enforcement, Maintenance, Memorandum Of Understanding, Metro Transit Ambassadors, Motion / Motion Response, Partnerships, Pilot studies, Program, Public Safety Advisory Committee, Public Transit System, Rail Ops Mgmt & Admin (Project), Safety, Safety and security, Safety programs, Security, Strategic planning, Surveys, System safety, Transit safety, Transit System
• Related files: 2021-0190, 2021-0745

Date	Action By	Action	Result
6/23/2022	Board of Directors - Regular Board Meeting
6/16/2022	Executive Management Committee

Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
JUNE 16, 2022


Subject
SUBJECT: METRO TRANSIT AMBASSADOR PILOT PROGRAM SERVICES

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATIONS

Title
CONSIDER:

A. AUTHORIZING the Chief Executive Officer to negotiate and award firm fixed unit rate contracts to Strive Well-Being Inc. (Contract No. PS88001001) and RMI International Inc. (Contract No. PS88001000) to provide a pilot Transit Ambassador Services Program, subject to the resolution of protest(s) if any. Strive Well-Being's contract not to exceed amount is $15,878,421 for the three-year base pilot and $11,879,023 for the additional two, one-year options, for a total not to exceed amount of $27,757,444. RMI International's contract not to exceed amount is $55,400,768 for the three-year base pilot and $39,690,212 for the additional two, one-year options, for a total not to exceed amount of $95,090,980. The combined total not to exceed amount for both firms over the five-year pilot is $122,848,424; and

B. DELEGATING authority to the Chief Executive Officer to execute any future Memoranda of Understanding (MOUs) with Los Angeles County departments and/or City of Los Angeles partners for supplementary ambassador program services to enhance the Ambassador Program during the pilot period, in an amount not-to-exceed $20,000,000, inclusive of administrative fees and other pilot initiatives, in support of the annual investments identified for Transit Ambassador Program Services in Board Motion 26.2.

Issue
ISSUE
The primary objectives of the Transit Ambassador pilot program are to provide a visible presence, build relationships with Metro riders and Metro employees, and offer in-person support to riders geared toward improving the everyday interactions that transit customers experience. This pilot program will provide contract personnel for deployment around the system. Ambassadors will be a layer within Metro's overall public safety ecosystem in ...