Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
SEPTEMBER 20, 2018
Subject
SUBJECT: CUSTOMER CODE OF CONDUCT AMENDMENTS - TRANSIT COURT
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
APPROVE amendment of Title 6, Chapter 6-05 of the Los Angeles County Metropolitan Transportation Authority ("Metro") Administrative Code (the "Code"), otherwise known as the Metro Customer Code of Conduct, as set forth in Attachment A. The amended Code will become effective October 1, 2018.
Discussion
DISCUSSION
Proposed amendments to the Code are set forth in Attachment A to this Board Report to address:
Lost and Found
Items found on Metro facilities and vehicles are forwarded to Metro's Lost and Found. Hazardous materials or controlled substances may require other arrangements. The current policy provides that unclaimed items be discarded or donated to a charitable organization after 30 days. The amendments would change the retention period of unclaimed items to 90 days instead of 30 days, and provide that unclaimed items may be sold or destroyed in addition to being discarded or donated. The changes will make the Customer Code better aligned with Metro's current practices of retaining items for 90 days and California law which currently require retaining lost property for 90 days.
The proposed amendments will change section 6-05-130 of the Code to add the bolded and underlined language and delete the strikethrough language as follows:
6-05-130 Lost and Found
A. Items found in a Metro facility or vehicle shall be turned in to a Metro operator or other authorized Metro representative, who will forward the items to the Metro Lost and Found or other designated department or agent.
B. Items can be claimed in person at the Metro Lost and Found or other designated location or agent by providing proof of ownership. Items that remain unclaimed for 9030 days will be discarded, sold, destroyed or donated to a charitable organization, without liabili...
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