Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
APRIL 16, 2026
Subject
SUBJECT: EMERGENCY SECURITY OPERATIONS CENTER (ESOC) AUDIO-VISUAL MAINTENANCE AND TROUBLESHOOTING SERVICES - CONTRACT MODIFICATION
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. PS136554000 with Advanced Cable Solutions to incorporate additional scope and funding associated with the implementation and maintenance of a redundant video wall processor system, in the amount of $660,785, increasing the total contract Not-To-Exceed (NTE) amount from $498,000 to $1,158,785.
Issue
ISSUE
Metro's ESOC is the central hub for monitoring and responding to security incidents across the Metro system. The ESOC relies on a video wall system to provide real-time situational awareness for Department of Public Safety personnel. The current configuration has a single video processor, creating a potential single point of failure that could disrupt operations during an outage or maintenance. This contract modification will implement a fully redundant video wall processor system to ensure uninterrupted operations. Because the modification increases the contract value beyond the CEO's delegated authority, Board approval is required.
Background
BACKGROUND
Enterprise audio-visual systems, including video walls, support real-time monitoring and coordination during security incidents and emergencies. Metro's ESOC, which supports the Emergency Operations Center and Security Operations Center, relies on the video wall processor to display surveillance feeds and operational information used by DPS dispatchers and command staff. The current configuration uses a single processor, creating a potential single point of failure that could disrupt situational awareness during critical incidents. Implementing a fully redundant processor will ensure continuous operations and system resilie...
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