Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 16, 2025
Subject
SUBJECT: METRO MICRO SOFTWARE SERVICE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE an update on the Metro Micro Software Services solicitation for the MicroTransit Pilot (MTP) Project.
Issue
ISSUE
At its September 2023 meeting, the Board approved the extension of the current Micro Transit contract until March 2025 to allow staff time to move forward with a new operational business model to improve overall performance and support a more sustainable on-demand transit service program.
The current MicroTransit contract provides for both on-demand software services and the operation of service, with Metro providing the drivers/operators. In issuing a new solicitation, Metro revised the operating model. Under the new model, the software solution and operation of service have been separated into two individual contracts to allow for operational control and financial sustainability. The contract for the operation of the service portion of the Micro program was approved at the December 2024 Board meeting. This board report provides an update about the on-demand software services contract award of the Metro Micro program. Board approval of the contract award is not required due to the contract value being within the delegated CEO authority amount of less than $500,000.
Background
BACKGROUND
In 2017, the MTP Program was designed as a three-year project to test the delivery of a new on-demand ridesharing service model for public transit throughout Los Angeles County. This program aimed to provide complimentary service to Metro's fixed-route bus and rail network. Metro fined-tuned and revised the operating model to obtain the cost-per-trip target of $20.00-$25.00 to achieve financial sustainability.
The MicroTransit project combines technology and service operations to provide a flexible, on-demand transit service. Customers...
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