Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
MAY 21, 2026
Subject
SUBJECT: ACCELERATED THRONE SMART MOBILE RESTROOMS DEPLOYMENT
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. OP128820000 with Throne Labs, Inc. to accelerate the deployment of the Throne smart restrooms and realign service levels, in the Not-to-Exceed (NTE) amount of $3,060,590, increasing the total NTE contract amount from $21,138,608 to $24,199,198.
Issue
ISSUE
At its July 2024 meeting, the Board approved the implementation of enhanced access control strategies, to include the expansion of the smart restroom pilot from 10 stations to 64 stations and transit centers.
The Notice to Proceed for the four-year contract with Throne Labs, Inc was issued in January 2025. The contract established a rollout schedule of five Smart, ADA-Accessible Throne restrooms every quarter (approximately every three months). Under the original schedule, all 64 restroom units were to be installed by January 2027, with the contract remaining in effect through December 31, 2028.
The partnership with Throne Labs, Inc has been highly successful during the first year of deployment, serving thousands of Metro riders and community members across the system and achieving a strong user cleanliness rating of approximately 4 out of 5-stars, significantly outperforming traditional restroom models. Metro is seeking an accelerated deployment schedule for the Smart, ADA-Accessible restroom units, along with a service realignment to better match demand at each location. This accelerated approach would allow Metro to complete installation of all 64 restroom units in advance of the 2026 FIFA World Cup in Los Angeles, beginning June 12, 2026.
Background
BACKGROUND
Throne is a company with specialized, proprietary equipment that increases public access to bathrooms. Throne's innovative and prop...
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