Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JULY 17, 2025
Subject
SUBJECT: METRO 2025 TRANSIT SERVICE POLICY
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
ADOPT the 2025 Transit Service Policy (Attachment A).
Issue
ISSUE
Metro's Transit Service Policy (TSP) is a fundamental guide for bus route design, scheduling, implementation, and evaluation for Metro transit service changes. The document reflects the policy framework for how the agency meets existing and anticipated challenges with providing high-quality transit service. This policy is required as part of Federal Title VI compliance, and the plan is usually updated every three years as the Metro Title VI Plan is updated, which will occur in 2025. Changes to the Metro TSP were last adopted by the Metro Board in June 2022, reflecting the newly implemented framework of the NextGen Bus Plan focused on providing a fast, frequent, and reliable bus network.
Since that time, the majority of the NextGen Bus Plan has been implemented. This 2025 update for the TSP refines the text while making updates for new rail cars entering service and the Metro Micro pilot program.
Background
BACKGROUND
TSP establishes criteria and guidelines to ensure that the transit system is developed and managed consistent with policy guidance approved by the Metro Board, including a formal process for evaluating services, service design guidelines, and a process for implementing service changes.
Discussion
DISCUSSION
This 2025 update of the Transit Service Policy incorporates the following changes:
* Updated for the opening of K Line and the Regional Connector
* Addition of new HR4000 rail car fleet details for maximum load calculations
* Updated the existing light and heavy rail car details to reflect changes in seating configurations and revised the standard to one based on seating plus square foot of floor space rather than a ratio of load to number of seats
* Establis...
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