Metro - File #: 2024-0169

• File #: 2024-0169
• Type: Plan
• Status: Agenda Ready
• File created: 3/6/2024
• In control: Board of Directors - Regular Board Meeting
• On agenda: 6/27/2024
• Title: CONSIDER: A. RECEIVING AND FILING the Transit Community Public Safety Department Implementation Plan (Attachment A); and B. APPROVING the establishment of an in-house Transit Community Public Safety Department over a five-year phased transition, utilizing the Enhanced Public Safety Service Model.
• Indexes: Alignment, Ara Najarian, Assembly Bill 468, Board approved a Motion, Board approved Contract, Budgeting, Certification, Contracts, Homeless Outreach, Housing, It's Off Limits, James Butts, Karen Bass, Kathryn Barger, Key Performance Indicator, Labor negotiations, Law enforcement, Law enforcement personnel, Metro Transit Ambassadors, Motion / Motion Response, Outreach, Partnerships, Pensions, Plan, Police, Public Safety Advisory Committee, Public service, Quality of life, Safety, Safety and security, Security, System safety, System Safety Management, System Safety Program, Transit buses, Transit Homeless Action Plan, Transit safety, Transit System, Visibility, Working conditions, Zoning

Meeting_Body
REVISED
REGULAR BOARD MEETING
JUNE 27, 2024

Subject
SUBJECT: TRANSIT COMMUNITY PUBLIC SAFETY DEPARTMENT IMPLEMENTATION PLAN

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATION

Title
CONSIDER:

A. RECEIVING AND FILING the Transit Community Public Safety Department Implementation Plan (Attachment A); and

B. APPROVING the establishment of an in-house Transit Community Public Safety Department over a five-year phased transition, utilizing the Enhanced Public Safety Service Model.

Issue
ISSUE

At its June 2023 meeting, the Board of Directors (Board) approved Motion #21.1 by Directors Najarian, Sandoval, Butts, Barger, and Bass, directing the Chief Executive Officer (CEO) to prepare a comprehensive Transit Community Public Safety Implementation Plan (Plan) for Board consideration (Attachment B). The Board requested that the Plan identify and outline a strategy to establish an in-house Metro Public Safety Department specializing in a transit environment and promoting an engaged, visible presence. The Plan reflects that an in-house Public Safety Department would complement Metro's existing, multi-layered safety and security approach, consisting currently of transit security officers, ambassadors, and homeless outreach.

Background
BACKGROUND

Metro's overarching priority is the safety and the perception of safety on the transit system for riders and employees. In the 2022 Metro Customer Experience Survey, riders expressed concern about their safety at bus stops, train stations, and on buses and trains, especially at night. Of the 40 service factors evaluated by Metro riders, customers consistently ranked safety-related issues as most needing significant improvement, including:

* Presence of security staff on buses and trains
* Enforcement of Metro rules on trains and buses
* Personal security on Metro trains and buses at night
* Personal security at Metro train stations and bus stops at night and
* How well Metro addresses homele...