Metro - File #: 2018-0286

• File #: 2018-0286
• Type: Informational Report
• Status: Agenda Ready
• File created: 5/9/2018
• In control: Ad Hoc Customer Experience Committee
• On agenda: 6/21/2018
• Title: RECEIVE AND FILE status report on Accessibility Enhancements.
• Sponsors: Ad Hoc Customer Experience Committee
• Indexes: Access Services Inc., Accessibility, Accessibility Requirements, Accessible Transportation Facilities, Americans With Disabilities Act, Barriers (Roads), Bicycling, Construction, Downtown Los Angeles, Elevators, Informational Report, Light rail transit, Link Union Station, Los Angeles Union Station, Maintenance practices, Metro Blue Line, Metro Divisions, Metro Exposition Line, Metro Gold Line, Metro Green Line, Metro Rail A Line, Metro Rail C Line, New Freedom Program, Outreach, Pedestrians, Persons with disabilities, Ramps (Interchanges), Regional Connector Transit Corridor Project, Rehabilitation (Maintenance), Retrofitting, Rolling stock, Safety, State Of Good Repair, Testing, Transit Passenger Information System, Transit System, Vehicle sharing, Wheelchairs, Willowbrook/Rosa Parks Station

Meeting_Body
AD HOC CUSTOMER EXPERIENCE COMMITTEE
JUNE 21, 2018

Subject
SUBJECT: ACCESSIBILITY ENHANCEMENTS

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Accessibility Enhancements.

Issue
ISSUE

The right of persons with a disability to ride Metro is a civil right enshrined in the Americans with Disabilities Act (ADA) of 1990. Established in 2011, Metro's Office of Civil Rights department is responsible for ADA compliance and reports directly to the Chief Executive Officer. Since the Office of Civil Rights was created there have been major advancements in accessibility on Metro. The Metro system is ADA compliant and in many areas, Metro goes above and beyond the minimum accessibility levels mandated by the ADA or the California Building Code (CBC). The goal of the Office of Civil Rights is to significantly improve the customer experience for persons with disabilities and make Metro the most accessible transit system in the world.

Discussion
DISCUSSION

The changes that have been made in the last seven years include enhancements to the design of our buses, trains and stations, improved training of bus operators on issues related to the ADA, and more accessible information. Metro has also increased outreach to organizations and individuals with disabilities and is continuously developing innovative approaches to removing barriers, or adopting innovative technologies from other sources. Each of the innovations listed below goes above and beyond the requirements of the Federal ADA and more stringent CBC.

1. Recent Improvements at Rail Stations

Metro has more than 100 rail and BRT stations and all were built or expanded while the ADA has been in effect. This means that all stations must meet ADA requirements. A complete inventory of all stations conducted by Metro in 2014 did find some areas that need improvement or repair in order to be fully compliant. Those changes or repairs will be underta...