Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JULY 17, 2025
Subject
SUBJECT: METRO MICRO PILOT PROGRAM UPDATE REPORT
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on Metro Micro pilot service operations.
Issue
ISSUE
On March 16, 2025, Metro Micro pilot service operations transitioned to new Micro contractors: Crosby Street Transit LLC (aka Via) as the operations contractor, and to Spare Labs, Inc. as the software provider under a new operating model. Under the new model, the software solution and operation of service have been separated into two individual contracts to allow for operational control and financial sustainability. This report provides an update on the effectiveness of the new operating model, including the transition to new contractors, service performance, improvements to the service, and future enhancements.
BACKGROUND
Metro Micro combines technology and service operations to provide a flexible, on-demand transit service. Customers using Metro Micro rideshare services enjoy flexible pick-up and drop-off locations and times. Instead of adhering to a fixed schedule and route for each driver and vehicle, customers seeking to travel with Metro Micro are matched with drivers using a smartphone software application, phone dispatch service, and/or website.
Under these new contracts, Metro developed a new business model for optimizing the pilot of Metro Micro with the goal of reducing costs per revenue hour for an efficient operation. Under the new model, the software services portion of the Microtransit pilot project was separated into its own contract, while the vehicle operations services were awarded under separate contracts. In contrast, the previous business model under the MicroTransit Pilot included both the operation of service and the on-demand software services, while Metro provided the drivers/operators.
For the operations services portion of the Micr...
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