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File #: 2025-0891   
Type: Informational Report Status: Agenda Ready
File created: 10/3/2025 In control: Operations, Safety, and Customer Experience Committee
On agenda: 11/20/2025 Final action:
Title: RECEIVE AND FILE the Public Safety Report.
Sponsors: Board of Directors - Regular Board Meeting
Indexes: 7th Street/Metro Center Station, Access control (Transportation), APU/Citrus College Station, Assembly Bill 468, Barriers (Roads), Chinatown Station, City of Los Angeles, Cleaning, Cleanliness (Graffiti Abatement), Contractors, Contracts, Customer Code of Conduct, De-escalation, Del Amo Station, Downtown Los Angeles, Downtown Santa Monica Station, Elevators, Escalators, Fare Evasion, Florence Station, Gold Line Foothill Extension 2B, Graffiti, Homeless Outreach, Homeless persons, Housing, Informational Report, Lake Avenue Station, Law enforcement, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Maintenance, Metro Busway G Line, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Transit Ambassadors, Metro Vision 2028 Plan, Mitigation, North Hollywood, North Hollywood Station, Operation LA Metro Homeless Outreach, Outreach, Partnerships, Plan, Pomona, Property crimes, Public Safety Advisory Committee, Reaction time, Retrofitting, Ridership, Safety, Safety and security, San Dimas, San Pedro Street Station, Santa Monica, Security, Statistics, Strikes, Surveillance, System safety, Theft, Threats, Transit Homeless Action Plan, Uniform Crime Reporting, Vandalism, Violent crimes, Washington Station, Weapons, Westlake/Macarthur Park Station, Westside Cities subregion, Westside/Central Service Sector
Attachments: 1. Attachment A - Narcan Data September 2025, 2. Attachment B - Arrests by Race & Ethnicity September 2025, 3. Attachment C - Law Enforcement Homeless Outreach September 2025, 4. Attachment D - Metro Transit Security Activities September 2025, 5. Attachment E - Metro Ambassador Activities September 2025, 6. Attachment F - Station Experience Updates, 7. Attachment G - Law Enforcement Crime Summary September 2025, 8. Attachment H - Frontline Safety Additional Data September 2025, 9. Presentation
Date Action ByActionResultAction DetailsMeeting DetailsAudio
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OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 20, 2025

Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the Public Safety Report.

Issue
ISSUE

Metro is committed to providing outstanding trip experiences for all transportation system users. In furtherance of the Vision 2028 Plan, Metro implemented a multi-faceted plan to improve both safety outcomes and safety perceptions for riders and employees. The following summarizes current initiatives to accomplish this objective and recent public safety trends.

Background
BACKGROUND

Within Metro's Public Safety Mission statement, the agency recognizes that every individual is entitled to a safe, dignified, and humane experience. In March 2023, the Board adopted a revised Code of Conduct, a Bias-Free Policing Policy, and a Public Safety Analytics Policy to avert racial profiling and bias in the deployment of Metro security and contract law enforcement services. In 2024, Metro enhanced its public safety model further by adopting a three-pronged strategy consisting of 1) increasing the engaged and visible presence of uniformed personnel, 2) improving access control to ensure the system is being used only for its intended purpose of transit, and 3) strengthening partnerships to address societal issues impacting our transit system, including homelessness, untreated mental illness, drug addiction, and crime, with the County, cities, regional agencies, and nonprofit partners. The actions described in this report align with numerous initiatives to improve safety and the perception of safety on the system.

Discussion
DISCUSSION

The Metro Department of Public Safety (DPS) is responsible for overseeing safety initiatives on the Metro system, working in coordination with other departments, including Operations, Customer Experience, Risk, Corporate Safety, and Asset Management. DPS forms the foundation of...

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