File #: 2022-0698   
Type: Oral Report / Presentation Status: Agenda Ready
File created: 9/28/2022 In control: Operations, Safety, and Customer Experience Committee
On agenda: 10/20/2022 Final action: 10/20/2022
Title: RECEIVE oral report on the safety marketing campaign focused on restoring confidence in the system through increased awareness and engagement about the public safety initiatives.
Sponsors: Board of Directors - Regular Board Meeting
Indexes: Cleaning, Cleanliness (Graffiti Abatement), Customer service, Elevators, Homeless Outreach, Law enforcement, Metro Transit Ambassadors, Oral Report / Presentation, Ridership, Safety, Safety and security, Safety campaigns, Security
Attachments: 1. Presentation

Meeting_Body

OPERATIONS, SAFETY, & CUSTOMER EXPERIENCE COMMITTEE

OCTOBER 20, 2022

 

Subject

SUBJECT:                     MARKETING UPDATE - RESTORING CONFIDENCE IN THE SYSTEM

 

Action

ACTION:                     ORAL REPORT

 

Heading

RECOMMENDATION

 

Title

RECEIVE oral report on the safety marketing campaign focused on restoring confidence in the system through increased awareness and engagement about the public safety initiatives.

 

Equity_Platform

EQUITY PLATFORM

 

Equity is at the forefront or Metro’s effort to reimage public safety.  Re-imagining public safety supports Metro’s Equity Platform goals by engaging historically underserved communities, utilizing well defined metrics, and listening and responding to our customer’s needs and concerns.

 

Prepared_by

Prepared by: Jennifer Vides, Chief Customer Experience Officer, (213) 922-4060