Meeting_Body
AD HOC CUSTOMER EXPERIENCE COMMITTEE
MAY 17, 2018
Subject
SUBJECT: METRO DRAFT STRATEGIC PLAN
Action
ACTION: RECEIVE ORAL REPORT
Heading
RECOMMENDATION
Title
RECEIVE oral report on Metro’s Strategic Plan.
Discussion
DISCUSSION
The Metro draft Strategic Plan describes the actions Metro will take over the next ten years to improve security, ease-of-use, and access on the region’s transit systems and improve customer satisfaction at all touch points. The oral presentation for the Ad Hoc Customer Experience Committee will focus on the customer-centric elements of the Plan. A link to the draft Metro Strategic Plan is provided here:
<https://media.metro.net/about_us/vision-2028/Report_Metro_Vision_2028_Plan_2018-0419.pdf>
The website for the Metro Strategic Plan can be found here:
metro.net/vision2028
Attachments
ATTACHMENTS
Attachment A - Presentation slides - Metro Draft Strategic Plan: Changing our relationship with the customer
Attachment B - Draft Metro Strategic Plan
<https://media.metro.net/about_us/vision-2028/Report_Metro_Vision_2028_Plan_2018-0419.pdf>
Prepared_by
Prepared by: Nadine Lee, Deputy Chief Innovation Officer, (213) 418-3347
Reviewed_By
Reviewed by: Joshua Schank, Chief Innovation Officer, (213) 418-3345
