Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 24, 2024
Subject
SUBJECT: PUBLIC SAFETY ADVISORY COMMITTEE QUARTERLY REPORT
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE quarterly status report on Metro's Public Safety Advisory Committee (PSAC).
Issue
ISSUE
In June 2020, the Board directed the CEO to form an advisory committee to contribute to developing a community-based approach to public safety on the transit system. This Board report provides an update on the work of the Public Safety Advisory Committee from July to September 2024.
Background
BACKGROUND
Metro established the first cohort of PSAC on April 7, 2021, to:
* Advise on the development of a community-based approach to public safety.
* Share input on the development of the multi-agency policing contract renewal.
* Review the Customer Code of Conduct.
* Provide feedback on Metro's mission and value statements regarding public safety.
* Guide the establishment of Metro's Transit Ambassadors program.
After its 16-month tenure, the first PSAC cohort concluded on August 17, 2022. At the September 2022 Board meeting, the CEO recommended that the PSAC continue, and the Board approved the recommendation. The second cohort was established on February 25, 2023, and will serve for two years through February 2025.
Executive Committee Members
PSAC elected an executive committee to serve from February 2024 to February 2025.
* Jeremy Oliver-Ronceros, Chair
* Misty Wilks, Vice-Chair
* Darryl Goodus, Secretary
Work Plan Objectives
Together with Metro CEO Wiggins, the PSAC Executive Committee developed a work plan that outlines five objectives framing PSAC's scope of work to enhance the customer experience by addressing safety concerns on the system. The Executive Committee, staff, and CEO together identified key strategies for the committee to review, evaluate, and/or help advance. The PSAC Executive Committee meets wit...
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