Meeting_Body
FINANCE, BUDGET, AND AUDIT COMMITTEE
JULY 17, 2025
Subject
SUBJECT: WORKERS' COMPENSATION TEMPORARY STAFFING SERVICES BENCH
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to the Workers' Compensation Temporary Staffing Services Bench Contract No. PS48678001 with Lancesoft, Inc. and Contract No. PS48678002 with The Best Claims Solutions in an amount Not-To-Exceed (NTE) $1,000,000, increasing the cumulative contract value from $500,000 to $1,500,000.
Issue
ISSUE
In November 2023, Metro established the Workers' Compensation Temporary Staffing Services Bench (Bench) for an amount NTE $500,000 for a five-year term with two temporary staffing agencies. The Bench successfully provided qualified temporary workers' compensation staff to fill vacancies due to unexpected, prolonged absences by full-time employees of the Workers' Compensation (WC) division of the Risk Management Department and high claim caseloads.
To date, 11 task orders have been issued under the Bench, for a total cumulative value of $475,104, leaving $24,896 in available contract authority.
The unexpected increase in the Bench utilization is due to the rise in unforeseen vacancies resulting from extended leaves of absence attributed to illnesses, disabilities, attrition, and promotions. An increase in the cumulative Bench contract value will ensure that the WC division can continue to administer workers' compensation benefits on time and provide injured employees the medical care they need without disruption.
Background
BACKGROUND
Metro's workforce of 11,283 employees reports an average of 1,500 WC claims annually. Metro's current open WC claims are approximately 2,100. The WC division administers the following benefits as provided under the law:
* Medical Care - To help an employee recover from an injury or illness caused by work. This includes doctor visits and other treatment se...
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