Meeting_Body
REVISED
EXECUTIVE MANAGEMENT COMMITTEE
APRIL 20, 2017
Subject/Action
SUBJECT: CUSTOMER CODE OF CONDUCT AMENDMENTS - TRANSIT COURT
ACTION: APPROVE AMENDMENTS TO ADMINISTRATIVE CODE
Heading
RECOMMENDATION
Title
APPROVE amendment of Title 6, Chapter 6-05 of the Los Angeles County Metropolitan Transportation Authority ("Metro") Administrative Code (the "Code"), otherwise known as the Metro Customer Code of Conduct, as set forth in Attachment A. The amended Code will become effective May 1, 2017.
Discussion
DISCUSSION
Proposed amendments to the Code are set forth in Attachment A to this Board Report to address several areas:
Enforcement of Minors Citations
On December 1, 2016, agenda item 44 by Directors Ridley-Thomas, Kuehl, Fasana, and Garcetti directed the Chief Executive Officer and relevant stakeholders to report back in writing in 160 days on an implementation plan to completely decriminalize fare evasion amongst youth transit users. This board report addresses that motion.
The following summarizes key activities that have already occurred to further the objectives of this motion:
1. Transferring Fare Evasion Citations to Civilian Transit Security Personnel instead of Law Enforcement Officials: Seventy-seven new transit security personnel have been hired to perform fare compliance checks and provide customer assistance. Law Enforcement personnel will no longer have fare compliance as a primary job duty. This supports the decriminalization of fare evasion as Transit Security Personnel will not be performing background checks as common protocol for every fare evasion citation.
2. Meetings with Key Stakeholders: Meetings have occurred with community stakeholders such as the Los Angeles Conservation Corps, Children's Defense Fund - California, and the Los Angeles County Department of Public Health to receive their input on March 2, 2017 and March 8, 2017.
The following summarizes Transit Security's next steps to achieve the...
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