Metro - File #: 2025-0556

• File #: 2025-0556
• Type: Motion / Motion Response
• Status: Agenda Ready
• File created: 6/26/2025
• In control: Board of Directors - Regular Board Meeting
• On agenda: 6/26/2025
• Title: APPROVE Motion by Hahn, Solis, Sandoval, Mitchell, and Dutra that the Board direct the Chief Executive Officer to: A. Develop an updated protocol for station closures ensures that service interruptions are implemented only when necessary, with clear, timely, and multilingual communication to minimize rider disruption and ensures safety. B. Promote Metro's real-time alerts and encourage riders to subscribe to real-time Metro alerts, helping them stay informed and better navigate service changes during periods of disruption. C. Continue emergency response protocols for all Metro personnel, including Metro security officers, bus operators, and transit ambassadors, specifically for handling situations involving immigration enforcement activities. D. Surge the deployment of Metro Ambassadors and, as needed, safety and other personnel while demonstrations continue to provide enhanced rider support, ensuring riders can navigate the system safely and with confidence. E. Develop and imp...
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Fernando Dutra, Hilda Solis, Holly J. Mitchell, Janice Hahn, Los Angeles Police Department, Los Angeles Union Station, Metro Rail A Line, Metro Transit Ambassadors, Motion / Motion Response, Ridership, Safety, Security, Service disruption, Tim Sandoval, Transit buses, Transit operators
• Related files: 2025-0545

Meeting_Body
REGULAR BOARD MEETING
JUNE 26, 2025

Preamble
Motion by:

DIRECTORS HAHN, SOLIS, SANDOVAL, MITCHELL, AND DUTRA

Ensuring Safe and Reliable Metro Service for All Riders

For our most vulnerable riders, transit is not just a convenience; it is a lifeline to work, school, medical care, and community. As federal agents escalate raids across the Los Angeles region, our communities are gripped by fear, confusion, and grief. Vulnerable community members are being targeted while simply trying to go about their daily lives, in pursuit of the American Dream. Families are being torn apart. Riders are unsure whether the simple act of getting to work or school might put them or their loved ones at risk.

Metro observed a 10-15% drop in ridership in some areas immediately following ICE activity, reflecting the real fear and uncertainty experienced by parts of our community.
On February 12, 2025, Metro Board Chair Janice Hahn sent a letter to Metro CEO Stephanie Wiggins requesting that the agency partner with the Los Angeles County Office of Immigrant Affairs to place "Know Your Rights" information on Metro buses, trains, and throughout the system.

Under the leadership of CEO Stephanie Wiggins, Metro has also provided emergency response training to Metro Security, bus operators, transit ambassadors, and other frontline workers regarding their rights and responsibilities to themselves and their riders.

In addition to serving as a vital resource for immigrant communities, Metro plays a crucial role in helping people safely and reliably access public spaces to gather and express their constitutionally protected speech during moments of collective action.

On Saturday, June 14, during the third-largest demonstration in U.S. history, the Los Angeles Police Department (LAPD) ordered the crowds to disperse. However, several critical Metro rail stations, including Union Station, and bus routes had been shut down, causing confusion among those attempting to follow the or...