Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 16, 2025
Subject
SUBJECT: NEXTGEN RIDERSHIP UPDATE - Q2 CY2025
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status update on NextGen Bus Ridership.
Issue
ISSUE
This report provides an assessment of Metro's bus ridership for the second quarter of calendar year 2025 (Q2 CY2025), consisting of April, May, and June 2025, compared to the pre-pandemic and start of pandemic/pre-NextGen Bus Plan ridership from the same period in 2019. Ridership changes are examined by day type (weekday, Saturday, Sunday), service area, across Equity Focus Communities (EFCs) and non-EFCs, time period, line/line group, as well as average passenger trip length.
Background
BACKGROUND
* The Metro Board adopted the NextGen Bus Plan in October 2020.
* The NextGen Bus Plan was designed to create a fast, frequent, and reliable Metro bus system and was to be rolled out in two phases.
* "Reconnect" was the initial phase to restructure the existing network. It was implemented over three dates between December 2020 and December 2021.
* Transit First was an additional phase to maximize the plan's effectiveness through strategic, quick-build capital investments in improved bus speeds and direct revenue service hours saved on bus frequency improvements.
* While the NextGen Bus Plan was fully implemented by the end of 2021, the national operator shortage during the COVID-19 pandemic required Metro to reduce service by 10% in February 2022 to stabilize service reliability, with full restoration by December 2022 with more operators hired.
* Full NextGen bus service levels have been operated since then into 2025 with improved reliability due to full bus operator staffing, which was achieved by August 2023, with a 1-2% shortage experienced by end of 2023, but higher recruitments led to full staffing again being achieved in January 2025, with very low cancellation rates.
The NextGe...
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