Metro - File #: 2023-0661

• File #: 2023-0661
• Type: Informational Report
• Status: Agenda Ready
• File created: 10/17/2023
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 11/16/2023
• Title: RECEIVE AND FILE the Public Safety Report.
• Sponsors: Executive Management Committee
• Indexes: 7th Street/Metro Center Station, Accessibility, Assembly Bill 468, Barriers (Roads), Call For Projects, City of Los Angeles, Contracts, Customer Experience Plan, Downtown Santa Monica Station, Graffiti, Informational Report, Law enforcement, Long Beach Police Department, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Transit Ambassadors, Plan, Safety, Safety and security, Santa Monica, Security, System safety, Transit buses, Transit safety, Westlake/Macarthur Park Station, Westside Cities subregion, Westside/Central Service Sector, Wilshire/Vermont Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 16, 2023
Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the Public Safety Report.

Issue
ISSUE

Metro is committed to providing outstanding trip experiences for all users of the transportation system. In furtherance of the Vision 2028 Plan, Metro implemented a multi-faceted plan to improve safety and the perceptions of safety for both riders and employees. The following summarizes current initiatives aimed at accomplishing this objective and recent public safety trends.

Background
BACKGROUND

At its February 2022 meeting, the Board received and filed a Reimagining Public Safety Framework (Framework), which outlines a human-centered approach to public safety guided by the principle that everyone is entitled to a safe, dignified, and human experience. This Framework reflects Metro's Public Safety Mission and Values statements, which were adopted by the Board in December 2021. In March 2023, the Board adopted a revised Code of Conduct, a Bias-Free Policing Policy, and a Public
Safety Analytics Policy.

These actions align with numerous initiatives to improve safety and the perception of safety on the system, including the increased, strategic, and layered deployment of personnel (comprised of customer-centered ambassadors and community intervention specialists, as well as transit security and law enforcement officers) and the piloting of safety and security interventions to address specific concerns (e.g., drug use and crime) on the system.

Discussion
DISCUSSION

System Security & Law Enforcement (SSLE) is responsible for overseeing safety initiatives on the Metro system and works in coordination with other departments, including Operations and Customer Experience, to implement strategies to advance this objective. The following is a snapshot of activities, as well as performance and outcome-...