Metro - File #: 2023-0079

• File #: 2023-0079
• Type: Oral Report / Presentation
• Status: Agenda Ready
• File created: 1/31/2023
• In control: Planning and Programming Committee
• On agenda: 2/15/2023
• Title: RECEIVE AND FILE the report on Reimagining Westlake/MacArthur Park Station Thru Pilot Interventions.
• Indexes: Central Los Angeles subregion, City of Los Angeles, Customer Experience Plan, Customer service, Homeless Outreach, Kiosks, Landscaping, Law enforcement, Los Angeles Police Department, Low-Income Fare is Easy (LIFE), Macarthur Park, Maintenance, Metro Rail B Line, Metro Rail D Line, Odors, Oral Report / Presentation, Partnerships, Ridership, Safety, Safety and security, Surveys, Travel time, Trucking, Visibility, Westlake, Westlake/Macarthur Park Station, Westside/Central Service Sector
• Related files: 2023-0127

Meeting_Body
PLANNING AND PROGRAMMING COMMITTEE
FEBRUARY 15, 2023
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
FEBRUARY 16, 2023

Subject
SUBJECT: REIMAGINING WESTLAKE/MACARTHUR PARK STATION THRU PILOT INTERVENTIONS

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the report on Reimagining Westlake/MacArthur Park Station Thru Pilot Interventions.

Issue
ISSUE

Westlake/MacArthur Park Station, served by Metro B & D Lines (Red/Purple) and nearby NextGen Tier 1 bus lines, has been impacted by societal challenges impacting public safety and Metro's ability to deliver good customer experience for transit riders and support frontline employees who maintain this station. In an effort to equitably address the inappropriate activities that impact the station's original mission to serve the community, Metro is taking a thoughtful, collaborative and multipronged approach to addressing these complex issues with the intent to restore safe and reliable transit service for its customers and the surrounding community that Metro serves.

Background
BACKGROUND

Westlake/MacArthur Park Station (WLMP) is located just west of Downtown LA in the Westlake District on Alvarado St between Wilshire Bl and 7th St. It is located across the street from MacArthur Park.WLMP is located in one of the most dense neighborhoods in the United States and served by all-day, frequent Metro Rail and Bus service, with nearby buses operating 24 hours per day. There are typically over 22,000 daily boardings and alightings within the station footprint. Previous rider surveys indicate that 94% of Metro riders along the Alvarado St corridor do not own or have access to a car, indicating that they rely on Metro service for their access to work, school, medical, and all-purpose trips. This station resides within an Equity Focused Community.

In 2022, Metro released the latest results of its Customer Experience Survey, revealing that female rail ride...