Metro - File #: 2025-0097

• File #: 2025-0097
• Type: Informational Report
• Status: Agenda Ready
• File created: 2/3/2025
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 3/20/2025
• Title: RECEIVE AND FILE the Public Safety Report.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: 7th Street/Metro Center Station, Barriers (Roads), City of Los Angeles, Cleaning, Cleanliness (Graffiti Abatement), Contracts, Customer service, De-escalation, Emergency Operations Center, Expo/Bundy Station, Graffiti, Hollywood/Western Station, Homeless Outreach, Informational Report, La Cienega/Jefferson Station, LATTC/Ortho Institute Station, Law enforcement, Location 0075, Long Beach Police Department, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Maintenance, Metro Busway J Line, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Transit Ambassadors, Plan, Property crimes, Public Safety Advisory Committee, Ridership, Safety, Safety and security, Security, System safety, System Safety Program, Transit buses, Transit centers, Transit Homeless Action Plan, Transit safety, Uniform Crime Reporting, Vermont/Santa Monica Station, Washington Station, Weapons, Willowbrook/Rosa Parks Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
MARCH 20, 2025

Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the Public Safety Report.

Issue
ISSUE

Metro is committed to providing outstanding trip experiences for all transportation system users. In furtherance of the Vision 2028 Plan, Metro implemented a multi-faceted plan to improve safety and safety perceptions for riders and employees. The following summarizes current initiatives to accomplish this objective and recent public safety trends.

Background
BACKGROUND

Within Metro's Public Safety Mission statement, the agency recognizes that each individual is entitled to a safe, dignified, and humane experience. In March 2023, the Board adopted a revised Code of Conduct, a Bias-Free Policing Policy, and a Public Safety Analytics Policy to avert racial profiling and bias in the deployment of Metro security and law enforcement services. Furthermore, since July 2023, Metro has been using a comprehensive deployment model to utilize all resources from the public safety ecosystem.

These actions align with numerous initiatives to improve safety and the perception of safety on the system, including the increased, strategic, and layered deployment of personnel (comprised of customer-centered ambassadors and community intervention specialists, as well as homeless outreach staff, transit security, private security, and law enforcement officers) and the piloting of safety and security interventions to address specific concerns (e.g., drug use and crime) on the system.

Discussion
DISCUSSION

System Security & Law Enforcement (SSLE) is responsible for overseeing safety initiatives on the Metro system, working in coordination with other departments, including Operations and Customer Experience. SSLE forms the foundation of Metro's comprehensive approach to safety and security, focused specifically on protect...