Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
AUGUST 18, 2016
Subject/Action
SUBJECT: 10-YEAR EXTENSION OF DISABLED TAP CARDS AND ELIMINATION OF REDUCED FARE APPLICATION FEES
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE report on extending expiration of reduced fare TAP Cards for customers with permanent disabilities from three years to ten years and eliminating remaining reduced fare application fees.
Issue
ISSUE
Staff members from TAP Operations and Customers Programs and Services have been collaborating to extend the Disabled Reduced Fare TAP card expiration period from the current three years to ten years for individuals who have permanent irreversible, degenerative, physical and mental disabilities. In addition, to provide a more uniform treatment of Reduced Fare products, staff plans to eliminate the $2 application fee for Disabled cards and $1 fee for College/Vocational cards to be consistent with Senior and Student K-8 applications.
Discussion
DISCUSSION
Customers who have disabilities can apply for a reduced fare TAP card by applying online at TAPTOGO.net, at Metro Customer Centers or by calling 866-TAPTOGO and requesting an application be sent to them. A photo and proof of disability are required. The cards are registered and can be replaced if lost or stolen. Card holders can ride Metro and other transit systems at a significantly reduced rate. Currently the cards are good for up to three years depending on the nature of the disability (i.e., temporary or permanent).
Persons with disabilities may qualify for a reduced fare TAP card automatically with one or more of the following: (1) Medicare Card, (2) Valid California Department of Motor Vehicles Placard receipt or Disabled Veterans ID (service connected), (3) Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) benefits, or (4) Special Education Student in a Los Angeles County Program. Applicants who meet any one of these...
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