Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
JANUARY 17, 2024
Subject
SUBJECT: ACCESS SERVICES - SEMI-ANNUAL UPDATE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Issue
ISSUE
This is a semi-annual update on Access Services (Access).
Background
BACKGROUND
Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 45 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to utilize accessible fixed-route buses and trains in Los Angeles County; Access currently has 110,000 registered riders. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service is operated by six contractors in the following regions: Eastern, Southern, West Central, Northern, Santa Clarita, and Antelope Valley. Access provides service to customers traveling between locations within 3/4 of a mile of local bus routes and rail lines. Customers call Access service providers directly to make trip reservations or book trips online.
Discussion
DISCUSSION
FY24 Operational Performance
Access has provided more than 1.1 million trips as of October 2023, which is 7 percent higher than forecasted. Passenger trips are currently at 88.4 percent of pre-Covid levels compared to 2019.
Overall, Access' contractors are now fully staffed with drivers and key personnel in all six service regions, which has helped Access meet nearly all of the Key Performance Indicators (KPIs) through October 2023; complaints per 1,000 trips continues to decrease from the prior fiscal year.
Attachment A has the KPIs established to ensure equitable service levels are provided throughout all regions of Los Angeles County. For more detailed information on Access' overall system statistics by servi...
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