Metro - File #: 2024-0951

• File #: 2024-0951
• Type: Contract
• Status: Agenda Ready
• File created: 9/18/2024
• In control: Executive Management Committee
• On agenda: 11/21/2024
• Title: AUTHORIZE the Chief Executive Officer to execute Modification No. 2 to Communications Support Services Bench Contract Nos. PS85397000 through PS85397015 to: A. INCREASE the cumulative contract value of the Bench contracts in an amount not-to-exceed $18,000,000, increasing the cumulative contract value from $32,000,000 to $50,000,000; and B. EXECUTE task orders for a Not-to-Exceed (NTE) total authorized amount of $5,000,000.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Construction, Contractors, Contracts, Customer Experience Plan, Customer service, Outreach, Procurement, Program, Public service, Request For Proposal, Safety, Small Business Enterprise, Small Business Prime Program, Strategic planning, Translations

Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
NOVEMBER 21, 2024

Subject
SUBJECT: COMMUNICATIONS SUPPORT SERVICES BENCH

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 2 to Communications Support Services Bench Contract Nos. PS85397000 through PS85397015 to:

A. INCREASE the cumulative contract value of the Bench contracts in an amount not-to-exceed $18,000,000, increasing the cumulative contract value from $32,000,000 to $50,000,000; and

B. EXECUTE task orders for a Not-to-Exceed (NTE) total authorized amount of $5,000,000.

Issue
ISSUE

In September 2022, the Board approved the establishment of the Communications Support Services Bench (Bench) for an amount not to exceed $32,000,000 for a four-year term with 16 Small Business Enterprise (SBE) prime contractors. The Bench provides Metro's Customer Experience Department with supplementary communications services supporting Metro's projects, programs, and initiatives, such as community engagement programs, public information campaigns, and various public outreach activities.

The Bench has successfully provided professional communications support services to multiple and diverse Metro projects, programs, and initiatives. To date, a total of 28 task orders have been issued to the Bench, for a total cumulative value of $28,009,178, leaving only $3,990,822 in available contract authority.

Background
BACKGROUND

With the passage of Measure M in November 2016, Metro's work effort has expanded significantly. To optimize the Agency's existing communications workforce and to ensure adherence to Metro's Vision 2028 Strategic Plan, Public Participation Plan, Equity Platform, Community Based Organizations Partnering Strategy, and Customer Experience Plan, additional contracted services is necessary. The Bench ensures that strategic and equitable communications support services are available to supplement Metro's staff resou...